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Webinar - What Every CEO Needs to Know about Leading the Patient Experience
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This session is designed to help PXPs and CEOs to establish shared goals and communicate more effectively. Grab your CEO and other C-suite executives and ask them to join this targeted discussion. We’ll be looking at the patient experience from the C-suite and from the front line. We’ll share case examples from top performing organizations to learn what steps they have taken to work more collaboratively.

4/11/2017
When: April 11, 2017
2:00 pm ET
Where: United States

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What Every CEO Needs to Know about Leading the Patient Experience

Kristin Baird, RN, BSN, MHA, President/CEO of Baird Group

April 11, 2017, 2:00-3:00 PM ET

Have you ever wished your CEO understood the challenges in achieving a consistent patient experience? Have you ever needed the help of your CEO but were afraid to ask? You have frustrations, but so does your CEO. After all, the buck stops there.

This session is designed to help PXPs and CEOs to establish shared goals and communicate more effectively. Grab your CEO and other C-suite executives and ask them to join this targeted discussion. We’ll be looking at the patient experience from the C-suite and from the front line. We’ll share case examples from top performing organizations to learn what steps they have taken to work more collaboratively.

Learning Objectives:

  • Explore what Patient experience Professionals (PXPs) wish their CEOs knew about leading the patient experience.
  • Examine case examples of high performing organizations.
  • Identify gaps between PXP priorities and those of the CEOs interviewed along with the implications for action.
  • Review communication strategies to bring PXPs and senior leaders together.
*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waiting list and a webinar replay will be provided.

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