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Deanna Frings to present on American Nurses Association Webinar
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7/11/2016
When: July 11, 2016
1:00 PM ET
Where: United States

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American Nurses Association Webinar
Developing Relationships with Patients and Families: A Recipe for Success
July 11, 2016
1:00 PM ET


Deanna Frings, Director, Learning and Professional Development of The Beryl Institute, will co-present on the webinar. As the desire of patients and their families to be more involved in their own care increases, stress is put on nurses to temper and communicate expectations, better understand patient needs, and take more time to work more closely with patients. This can lead to a tense environment and poor communication, as well as potential unproductive situations for all parties involved.

Key Learning Outcomes:

  • Translate strategies for fostering positive staff-patient relationships.
  • Develop a culture of service recovery to meet patient expectations.
  • Synthesize best practices in patient engagement in healthcare.

 Learn more here.

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