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Encore Webinar: Enhancing Patient Experience and Engagement Through Technological Innovation
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Patient-centered approaches to healthcare operations and delivery are at the forefront of our institutional planning. We strive to create a patient-centric environment of caring through efforts to capture real-time opportunities for engaging patients in their care and in their service expectations.

 Export to Your Calendar 10/18/2016
When: October 18, 2016
2:00 PM ET
Where: United States


Online registration is available until: 10/18/2016
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Enhancing Patient Experience and Engagement Through Technological Innovation*
Presented by Alison Tothy, Associate Chief Medical Officer, Patient Experience and Engagement Program, University of Chicago; Sue Murphy, Executive Director, Patient Experience and Engagement Program, University of Chicago

October 18, 2016 2:00-3:00 PM ET

 

Patient-centered approaches to healthcare operations and delivery are at the forefront of our institutional planning. We strive to create a patient-centric environment of caring through efforts to capture real-time opportunities for engaging patients in their care and in their service expectations.  This session will focus on the implementation of enhanced leader rounding, interactive patient care via technology including education and a patient experience real time portal and discharge calls facilitated by technology to illustrate how to build a commitment to multidisciplinary teamwork while improving the patient experience. Further, we will provide an outline for engaging frontline staff and leaders to help design and implement best practices aimed at engaging the patient and their families. By standardizing work and using technology, participants will learn how to focus on individualized care for each patient.   

Learning Objectives:

  • Articulate the importance of multidisciplinary collaboration prior to implementation of a best practice as a key to success.
  • Apply a systematic approach to using technology to enhance the patient experience.
  • Develop a better understanding of the triad of nurse, doctor, administrator when creating a patient experience and engagement program.

*This webinar is an encore presentation from the Patient Experience Conference 2016.

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