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Encore Webinar: Storytelling Strengthens Patient Experience and Builds Safety Culture
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This session will describe one institution’s journey to improve the culture of Speaking Up!

When: June 14, 2016
2:00 PM ET
Where: United States

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Storytelling Strengthens Patient Experience and Builds Safety Culture*
Presented by Joy Cutler, Patient Experience Director, Intermountain-Primary Children’s Hospital and Judy Geiger, Chief Nursing Officer, Intermountain-Primary Children’s Hospital

June 14, 2016 2:00-3:00 PM ET


This session will describe one institution’s journey to improve the culture of Speaking Up! Giving staff, patients and families the clear message that everyone has the obligation to speak up in order to keep patients and families safe and informed of the plan for care. This session will focus on discussing various ways to enhance story sharing to improve the awareness and partnership for a safe patient experience and share strategies utilized to move the Speak Up culture for staff, patients and families.

Learning Objectives:

  • Demonstrate the use of visual storytelling and leader rounding for outcomes to improve patient, family and staff willingness to Speak Up.
  • Illustrate different ways to utilize storytelling to message impact of patient experience and safety best practices.
  • Correlate changes in Speak Up culture with use of effective storytelling.

*This webinar is an encore presentation from the Patient Experience Conference 2016.

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1560 E. Southlake Blvd, Ste 231
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