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PX BOK Virtual Classroom - Service Recovery (5.25.16)
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In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.

5/25/2016
When: May 25, 2016
2:00 PM ET

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PX BOK Virtual Classroom- Service Recovery
May 25, 2016 2:00 PM - 3:00 PM ET

Even in the best care settings things can go wrong. Service recovery is the sincere effort made when patient and family members’ expectations fall short. In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.

Whether you have a Service Recovery Plan in place in your organization or are looking to implement one, we can all learn from each other. That's why we encourage you to join Part 2 of this course: Service Recovery Virtual Classroom. This one hour facilitated course offers you an opportunity to reflect on the past and look to the future of patient experience.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org