PX BOK Virtual Classroom - Communication
December 15, 2015 5:00 - 6:00 PM ET

There are an unlimited number of factors that impact interpersonal as well as organization communication effectiveness. Leveraging key internal and external communication strategies is essential for ensuring the optimal patient experience. In this course you will learn proven patient and family communication methods, components and processes necessary to develop and implement a strategic communication plan to support the patient experience, and recommended educational efforts to reinforce the desired service behaviors.

Developing an internal and external communication plan can seem like a daunting task. We encourage you to join Part 2 of this course: Leveraging the Patient Experience Through Effective Communication Virtual Classroom. This one hour facilitated classroom offers you an opportunity to share ideas and learn from each other.