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PX BOK Course - Policy and Regulatory Issues
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Policy, regulations and ongoing healthcare reform are a contributor to transformational change in the healthcare industry. In this course you will explore and better understand the policy and regulatory issues that influence healthcare and the impact on your patient experience efforts.

 Export to Your Calendar 4/30/2017
When: Ongoing Open Registration


Online registration is available until: 4/30/2017
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Policy and Regulatory Issues

Policy, regulations and ongoing healthcare reform are a contributor to transformational change in the healthcare industry. In this course you will explore and better understand the policy and regulatory issues that influence healthcare and the impact on your patient experience efforts.

Learning Objectives

  1. To understand the historical context for the emergence of the health policy and regulatory focus on patient experience measurement, reporting, and improvement.
  2. Identify the basic concepts of cultural competence
  3. To examine the current national and regional programs and initiatives creating the current health policy and regulatory environment for patient experience
  4. To recognize specific health policy and regulatory requirements for patient experience measurement, reporting, and improvement among health plan stakeholders
  5. To review how states and regional quality collaboratives have developed initiatives to leverage the national implementation and reporting of patient experience measures for hospitals
  6. To investigate the emerging health policy and regulatory environment for patient experience measurement at the medical group and clinician level
  7. To understand how current health care leaders can develop the skills and knowledge to stay current with the dynamic health policy and regulatory environment for patient experience


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The Beryl Institute
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