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Webinar - Inspired Healthcare - A Collaboration Blueprint
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This webinar will share knowledge and learnings from William Osler Health System’s Project True North, a clinical effort initiated in February 2013 designed to support strategic direction to create health services with an unwavering commitment to patient-inspired care. Learn how the voice of both the patient and the staff were key to this initiative in addition to issues related to communication, relationship building between patient and staff and information sharing.

9/29/2015
When: September 29, 2015
2:00 pm ET

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Inspired Healthcare - A Collaboration Blueprint*
Presented by Amy Whidden, Patient Experience Officer, William Osler Health System and Susan deRyk, VP, Patient Experience, Communications & Strategy, CW Community Care Access Centre Headwaters Health Care Centre, William Osler Health System

September 29, 2015 2:00-3:00 PM ET

 

This webinar will share knowledge and learnings from William Osler Health System’s Project True North, a clinical effort initiated in February 2013 designed to support strategic direction to create health services with an unwavering commitment to patient-inspired care. Project True North brought together staff and patients in a team atmosphere and applied a quality improvement framework towards patient satisfaction. Learn how the voice of both the patient and the staff were key to this initiative in addition to issues related to communication, relationship building between patient and staff and information sharing.

*Part of the Patient Experience Conference 2015 Encore Webinar Series


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