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Webinar - Enhancing the Patient Experience with Volunteers
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This webinar will highlight best practice examples of volunteer programs that have improved bottom-line outcomes such as patient satisfaction, safety and quality and introduce a simple assessment process for determining a volunteer program's patient- and family-centeredness.

5/19/2015
When: May 19, 2015
2:00 pm ET

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Enhancing the Patient Experience with Volunteers
Presented by Doug Della Pietra, M.Div., Director, Customer Services & Volunteers, Rochester Regional Health System

May 19, 2015 2:00-3:00 PM ET

 

Running out of strategies for improving the patient experience? What about leveraging one of the largest departments of people resources in your organization and create an intentionally-designed patient- and family-centered volunteer program? This webinar will highlight best practice examples of volunteer programs that have improved bottom-line outcomes such as patient satisfaction, safety and quality and introduce a simple assessment process for determining a volunteer program's patient- and family-centeredness.

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