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PX BOK Course - Hospitality and Healing Services
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The hospitality industry offers healthcare a holistic view of the guest experience. Learn how touch points, or the series of interactions and encounters in your organization, can create a positive patient experience.

 Export to Your Calendar 4/30/2017
When: Ongoing Open Registration


Online registration is available until: 4/30/2017
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Hospitality and Healing Services

The hospitality industry offers healthcare a holistic view of the guest experience. Learn how touch points, or the series of interactions and encounters in your organization, can create a positive patient experience.

Learning Objectives

  1. Define ‘hospitality’ within healthcare, identifying the scope and core services that contribute to its function
  2. Compare and contrast the two industries: healthcare and hospitality
  3. Explain evidence-based practices for introducing healing touchpoints that positively impact the patient experience
  4. Explore ways in which the patient experience can be improved in your organization by identifying and evaluating its touch points

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org