Join | Print Page | Contact Us | Your Cart | Sign In | Register
PX BOK Virtual Classroom - Service Recovery
Tell a Friend About This EventTell a Friend
 

This course is for registered participants of the Body of Knowledge Course program. Learn more at http://www.theberylinstitute.org/?page=PXBOKCourses. In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.

10/21/2015
When: October 21, 2015
12:00 PM ET

« Go to Upcoming Event List  

PX BOK Virtual Classroom- Service Recovery
October 21, 2015 12:00 PM - 1:00 PM ET

Even in the best care settings things can go wrong. Service recovery is the sincere effort made when patient and family members’ expectations fall short. In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations. This one hour facilitated course offers you an opportunity to reflect on the past and look to the future of patient experience.

This course is for registered participants of the Body of Knowledge Courses.

> Learn more about the Body of Knowledge Courses

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org