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This course is for registered participants of the Body of Knowledge Course program. Learn more at http://www.theberylinstitute.org/?page=PXBOKCourses.
In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.
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10/21/2015
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When:
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October 21, 2015
12:00 PM ET
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« Go to Upcoming Event List
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PX BOK Virtual Classroom- Service Recovery
October 21, 2015 12:00 PM - 1:00 PM ET Even in the best care settings things can go wrong. Service recovery is the sincere effort made when patient and family members’ expectations fall short. In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations. This one hour facilitated course offers you an opportunity to reflect on the past and look to the future of patient experience. This course is for registered participants of the Body of Knowledge Courses. > Learn more about the Body of Knowledge Courses
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