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Webinar - Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
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This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.

2/17/2015
When: February 17, 2015
2:00 pm ET

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Taking a Seat at the Table - Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Presented by Kristin Baird, RN, BSN, MHA, CEO, Baird Group

February 17, 2015 2:00-3:00 PM ET

 

For years, customer service and the patient experience were regarded as fluff. Today, it's a strategic imperative. In spite of the increasing importance, not every organization has given patient experience a seat at the table. This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.

Related Body of Knowledge courses: Healthcare Leadership and Management.
 

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