|
This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.
|
|
2/17/2015
|
|
When:
|
February 17, 2015
2:00 pm ET
|
|
|
« Go to Upcoming Event List
|
|
|
Taking a Seat at the Table - Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Presented by Kristin Baird, RN, BSN, MHA, CEO, Baird Group February 17, 2015 2:00-3:00 PM ET For years, customer service and the patient experience were regarded as fluffÂ. Today, it's a strategic imperative. In spite of the increasing importance, not every organization has given patient experience a seat at the table. This session is designed for patient experience champions who want to gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance. Learn techniques that shift the patient experience reputation from fluff to formidable and from a single program to an organizational priority.  Related Body of Knowledge courses: Healthcare Leadership and Management.
|
|
|
Print Page
