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PX BOK Course - Healthcare Leadership and Management
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In this Healthcare Leadership and Management course, you will deepen your appreciation for the role of management and leadership on the patient experience journey. You will learn tools to partner more effectively with senior leadership to change the culture to advance the patient experience.

 Export to Your Calendar 4/30/2017
When: Ongoing Open Registration


Online registration is available until: 4/30/2017
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Healthcare Leadership and Management

In this Healthcare Leadership and Management course, you will deepen your appreciation for the role of management and leadership on the patient experience journey. You will learn tools to partner more effectively with senior leadership to change the culture to advance the patient experience.

Learning Objectives

  1. Summarize the operations of a health system
  2. Successfully partner with senior leaders in creating organizational alignment and setting goals related to patient experience
  3. Develop a strategic plan aligned with the mission, vision and values for advancing the organization’s patient experience
  4. Identify the key drivers and define the responsibility of each level of leadership related to these key drivers. Be prepared to describe specific tactics (the how) that leaders (including senior leaders) can implement to live out these key drivers in daily activities
  5. Compare and contrast transformational and transactional leadership and describe the impact each has on cultivating a culture of patient-centered are and service


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The Beryl Institute
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Bedford, TX 76021
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