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Webinar - Questioning Protocol: How to Build a High Performing Healthcare Team
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In this presentation learn how to build a high performing team focused on the patient experience. The tips, tools and techniques shared in this session are how the speaker empowered her son to thrive after multiple operations with Crohn's Disease.

12/11/2014
When: December 11, 2014
2:00 pm ET

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Questioning Protocol: How to Build a High Performing Healthcare Team Focused on the Patient Experience

Presented by Randi Redmond Oster, Crohn's Parent & Author of Questioning Protocol
December 11, 2014 2:00PM-3:00PM ET

In this presentation learn how to build a high performing team focused on the patient experience. The tips, tools and techniques shared in this session are how the speaker empowered her son to thrive after multiple operations with Crohn's Disease. They are based on her leadership experience in GE and compassion as a mom. The participant will discover easy to implement, low cost, patient focused tactics to implement that help improve HCAHAPS scores, learn a simple technique to help a patient find the best solution based on their needs and find out the memorable acronym that explains the patient perspective and reminds healthcare professionals what they can do to meet patients' needs.

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