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Virtual Conference - Patient Advocacy
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During this virtual conference, participants will hear from four experts in the field about the importance of advocating for your patient to ensure an outstanding patient experience. Presenters will define the role of Patient Advocates, share best practices in complaint management, discuss how to manage patient grievances and explore how to practice with kindness.

When: August 19, 2014
From 11:00 AM ET - 4:00 PM ET

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The virtual conference runs from 11 AM – 4 PM ET. All sessions within the conference will last 60 minutes including time for Q&A. There will be a one-hour ‘virtual lunch break’ from 1 – 2 PM ET.

August 19, 2014 - Patient Advocacy

Featured Presentations:

Defining the Role of Patient Advocates

Presented by Carol Santalucia, Vice President, Champs Patient Experience/Santalucia Group

Managing Patient Grievances

Presented by Brenda Radford, Director, Guest Services, Duke University Hospital

Complaint Management: A Rapid Team Response

Presented by Vicki Tiller, Manager, Concierge Services, NorthShore University HealthSystem Glenbrook Hospital

Practicing with Kindness, Compassion and Firmness: Setting Appropriate Boundaries with Patients and Families

Presented by Kate Clarke, LCPC, Cadence Health and Anita Woodward, FACHE, President, A. Woodward and Associates

The individual registration is valid for a single sign on to an event. To share the Virtual Conference with others in your organization, we recommend planning for a conference room setting to allow for multiple people to view. The organizational registration allows for multiple sign ons at an individual facility.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092