Join | Print Page | Contact Us | Your Cart | Sign In | Register
Webinar - Improving Outcomes by Viewing Care Through Eyes of Patients/Families
Tell a Friend About This EventTell a Friend
 

Shadowing the patient and family through their care is a powerful mechanism for identifying opportunities to transform experiences, as well as clinical and operational outcomes while reducing waste and cost. This presentation will teach how to use Shadowing to provide patients with exactly what they need, no more and no less.

11/18/2014
When: November 18, 2014
2:00 pm ET

« Go to Upcoming Event List  

Improving Outcomes by Viewing Care Through The Eyes of Patients and Families*

Presented by Michelle Bulger, Training Coordinator, PFCC Innovation Center
November 18, 2014 2:00PM-3:00PM ET

The Six Step Patient and Family Centered Care Methodology and Practice (PFCC M/P) is an Experience-Based Design methodology that has the goal of providing ideal care experiences for patients and families by viewing all care through their eyes. Patient and Family Shadowing, a key component of the PFCC M/P, is low-cost, high-impact, and evaluates the current state, creating the sense of urgency needed to drive change in your organization. Shadowing the patient and family through their care is a powerful mechanism for identifying opportunities to transform experiences, as well as clinical and operational outcomes while reducing waste and cost. This presentation will teach how to use Shadowing to provide patients with exactly what they need, no more and no less.

*Part of the Patient Experience Conference 2014 Encore Webinar Series

Related Body of Knowledge courses: Patient & Family Centeredness.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
3600 Harwood Road, Suite A
Bedford, TX 76021
1-866-488-2379
info@theberylinstitute.org