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Webinar - The Missing Ingredient: Effective Internal Communications
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In this presentation learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS. What is measured can be improved, and what leaders are held accountable for will improve.

10/23/2014
When: October 23, 2014
2:00 pm ET

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The Missing Ingredient: Effective Internal Communications*

Presented by Lynne Cunningham, National Speaker and Coach, Studer Group
October 23, 2014 2:00PM-3:00PM ET

In this presentation learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS. What is measured can be improved, and what leaders are held accountable for will improve. Healthcare leaders need to apply solid communications principles to keeping metrics in front of their team, rewarding improvements, and coaching those who are not seeing the desired outcomes. This presentation will provide an understanding of the linkage from employee engagement to patient experience to successful organizational performance results and identify five questions that need to be asked if you want to take internal communications efforts to the next level.

*Part of the Patient Experience Conference 2014 Encore Webinar Series

Related Body of Knowledge courses: Communication.

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