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Webinar - The Journey to Improving the Patient Experience
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Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor. Presenters will also share how to create an organized central process of recruiting potential candidates, volunteer credentialing, advisor training and management of patient engagement.

9/23/2014
When: September 23, 2014
2:00 pm ET

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The Journey to Improving the Patient Experience: Utilizing Patient/Family Advisors in an Academic Medical Center*

Presented by Sharon Cross, Patient/Family Experience Advisor Program Manager, Ohio State University Wexner Medical Center
September 23, 2014 2:00PM-3:00PM ET

One area often overlooked in patient experience improvement throughout a hospital system is the patients and families themselves. While there are several patient satisfaction surveying systems available today, Ohio State University Wexner Medical Center chose to supplement these with real-time discussions with current/previous patients and family members. The Patient/Family Experience Advisor Program is a volunteer role that encourages active patient engagement at the organizational level. Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor. Presenters will also share how to create an organized central process of recruiting potential candidates, volunteer credentialing, advisor training and management of patient engagement.

*Part of the Patient Experience Conference 2014 Encore Webinar Series

Related Body of Knowledge courses: Patient & Family Centeredness.

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