Join | Print Page | Contact Us | Your Cart | Sign In | Register
Webinar - Mission Control: Driving Patient Satisfaction by Transforming the Caregiver Experience
Tell a Friend About This EventTell a Friend
 

Participants of this presentation will learn about Mission Control, a performance improvement initiative that develops innovative solutions to persistent frustrations experienced by patients and caregivers through a goal-oriented, creative, and carefully planned approach that provides focus and speed.

7/10/2014
When: July 10, 2014
2:00 pm ET

« Go to Upcoming Event List  

Mission Control: Driving Patient Satisfaction by Transforming the Caregiver Experience*

Presented by Greg Berney, Senior Manager of Patient Experience, and Chaise Camp, Senior Manager of Patient Experience, Cone Health
July 10, 2014 2:00PM-3:00PM ET

Participants of this presentation will learn about Mission Control, a performance improvement initiative that develops innovative solutions to persistent frustrations experienced by patients and caregivers through a goal-oriented, creative, and carefully planned approach that provides focus and speed. Initially instituted in one Emergency Department at Cone Health, Mission Control led to seven consecutive months of improvement in Patient Perception of Care results and a significant increase in employee engagement for that department. Attendees will grasp how to employ components of Design Thinking as they ‘get into the space’ of their employees to determine where work should begin, as well as hear about potential breakdowns to avoid as they employ Mission Control in their own organization.

*Part of the Patient Experience Conference 2014 Encore Webinar Series

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org