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Webinar - Improving the Patient Experience in Medical Groups, Clinics and Physician Practice
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In this webinar, we will discuss the key findings found in the paper, Voices of Physician Practices and Medical Groups: Exploring the State of the Patient Experience. Learn what medical groupsand physician practices are doing to improve the patient and family experience. Understand what’s working, where groups have faced challenges, and what they have done to address these issues. Discover proven practices, structure and culture for achieving strong CG-CAHPS scores.

6/3/2014
When: June 3, 2014
2:00 pm ET

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Improving the Patient Experience in Medical Groups, Clinics and Physician Practice
Presented by Jason A. Wolf, Ph.D., President, The Beryl Institute and Barbara Lewis, MBA, Founder, Joan's Family Bill of Rights; Panelists include: Adrienne Boissy, MD, MA, Director of the Center for Excellence for Healthcare Communication, Cleveland Clinic; Bethany Copley, Senior Director, Service Excellence, Banner Medical Group & Banner Health Network and John Fasolino, MD, Co-Director of Communication in Healthcare Workshops, Mayo Clinic Arizona

June 3, 2014 2:00-3:00 PM ET

 

In this webinar, we will discuss the key findings found in the paper, Voices of Physician Practices and Medical Groups: Exploring the State of the Patient Experience. Learn what medical groups and physician practices are doing to improve the patient and family experience. Understand what’s working, where groups have faced challenges, and what they have done to address these issues. Discover proven practices, structure and culture for achieving strong CG-CAHPS scores. The session will engage participants in both content from the paper and a panel of experts to share their efforts first hand, from organizations such as Mayo and Cleveland Clinics, educators and physician practice organizations.

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