Join | Print Page | Contact Us | Your Cart | Sign In | Register
PX BOK Course - Service Recovery
Register Tell a Friend About This EventTell a Friend
 

In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.

 Export to Your Calendar 4/30/2017
When: Ongoing Open Registration


Online registration is available until: 4/30/2017
« Go to Upcoming Event List  

Service Recovery

Even in the best care settings things can go wrong. Service recovery is the sincere effort made when patient and family members’ expectations fall short. In this course you will learn the benefits of having a dedicated service recovery culture, strategies and tools to manage patient concerns including proactive strategies to understand and increase the likelihood of exceeding patient and family expectations.

Learning Objectives

  1. Identify the benefits of a dedicated service recovery culture
  2. Describe strategies, tools and processes for managing patient concerns
  3. Describe five frameworks to address service failures in order to restore patient confidence
  4. Identify proactive strategies that can be utilized to reduce the potential for complaints

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org