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PX BOK Course - Communication
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In this course you will learn proven patient and family communication methods, components and processes necessary to develop and implement a strategic communication plan to support the patient experience, and recommended educational efforts to reinforce the desired service behaviors.

 Export to Your Calendar 4/30/2017
When: Ongoing Open Registration


Online registration is available until: 4/30/2017
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Communication: Leveraging the Patient Experience Through Effective Communication

There are an unlimited number of factors that impact interpersonal as well as organization communication effectiveness. Leveraging key internal and external communication strategies is essential for ensuring the optimal patient experience. In this course you will learn proven patient and family communication methods, components and processes necessary to develop and implement a strategic communication plan to support the patient experience, and recommended educational efforts to reinforce the desired service behaviors.

Learning Objectives

Internal Communication

  1. Identify key aspects of interpersonal; communication skills
  2. Describe the vital role that interpersonal communication plans in the overall experience
  3. Identify techniques to communicate empathy and compassion
  4. Examine communication methods and techniques which enhance the extraordinary patient experience

External Communication

  1. Define methods to establish and support patient experience as a strategic organizational priority
  2. Discuss key components and processes necessary to develop and implement a patient experience strategic communication plan
  3. Describe strategies to support educational efforts aimed at developing specific behaviors integral to an extraordinary patient experience at every level in the organization
  4. Identify methods to measure the effectiveness of the patient experience strategic communication plan

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The Beryl Institute
3600 Harwood Road, Suite A
Bedford, TX 76021
1-866-488-2379
info@theberylinstitute.org