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Webinar - Getting CLUED IN to the Patient Experience
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Organizations use their customer insight to change how they think about the customer experience and build the customer experience accordingly. This presentation will explore how this insight is changing the way patient experience is designed, delivered and managed.

3/20/2014
When: March 20, 2014
2:00 pm ET

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Getting CLUED IN to the Patient Experience
Presented by Jane Mericle, Chief Nursing Executive, Nemours - A Children's Health System and Lou Carbone, Founder and CEO, Experience Engineering

March 20, 2014 2:00-3:00 PM ET

 

Quality issues in healthcare have been center stage for some time. Many hospitals are making investments in process improvement, and they are using patients/families as a sounding board and integrating their feedback in hospital design. Organizations use this customer insight to change how they think about the customer experience and build the customer experience accordingly. This presentation will explore how this insight is changing the way patient experience is designed, delivered and managed.

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