The virtual conference runs from 11 AM – 4 PM ET. All sessions within the conference will last 60 minutes including time for Q&A. There will be a one-hour ‘virtual lunch break’ from 1 – 2 PM ET.
December 3, 2013 – Employee Engagement
Featured Presentations:Jump in Line A Successful Resource in Engaging New and Existing Associates to a Patient-Centered Culture
Presented by Amber Erickson, Patient & Family Relations Improvement Specialist and Mary Holtz, Director, Emergency Services, Wheaton Franciscan HealthcareEmpowering Managers & Leaders with the Educational and Assessment Tools to Improve the Patient Experience
Presented by Doug Finefrock, DO, Vice-Chair of ED, Program Director of EM Residency and Kelly Briggs, Administrative Director of Service Excellence, Hackensack University Medical Center Hackensack University Medical CenterEmployees as Change Agents in Process Improvement
Presented by Catherine Johnson, Manager, Patient Relations and Phil Shaw Director, Patient and Visitor Relations, Rush University Medical CenterWhy Saying Thank You Is Critical To Any Successful Patient Experience Strategy
Presented by Melissa Minkow, Patient Experience Leader, TVR Communications