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Webinar - Improving Physician Communication with Patients
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The Cleveland Clinic and the American Academy on Communication in Healthcare have developed a communication skills program based on the Four Habits model that will improve skills that address enhanced patient experience, improved physician well-being and improved quality of care. After presenting this program to over 200 physicians, we have seen that participants value this training and individual patient experience scores for participants have increased.

8/7/2013
When: August 7, 2013
2 PM ET

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Improving Physician Communication with Patients*
Presented by Adrienne Boissy, Experience Officer, Neurological Institute, Cleveland Clinic Foundation and Calvin Chou, Professor of Medicine, Academy Chair for the Scholarship of Teaching and Learning, UCSF, VA Medical Center SF, American Academy on Communication in Healthcare
August 7, 2013 2:00PM-3:00PM ET

As medical centers take steps to improve patient care experiences they are still challenged to convince physicians of the importance of patient experiences. The Cleveland Clinic and the American Academy on Communication in Healthcare have developed a communication skills program that will improve skills that address enhanced patient experience, improved physician well-being and improved quality of care. After presenting this program to over 200 physicians, we have seen that participants value this training and individual patient experience scores for participants have increased. We will present the educational rationale for the training, describe perspectives and experiences of physician trainees and offer suggestions for achieving physician buy-in and establishing communication skills programs for physicians.

*Part of the Patient Experience Conference 2013 Encore Webinar Series

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