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Webinar - How to Be a Powerhouse Change Agent for the Patient Experience
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Patient experience champions worldwide are acting as change agents who inspire and engage others to embrace and enhance the patient and family experience through their own actions. In this webinar, Wendy will draw on Malcolm Gladwell’s landmark book The Tipping Point and address how you can as a change agent use your power and influence to engage others and advance the patient experience in your organization and how you can lead the way to the tipping point.

6/13/2013
When: June 13, 2013
2 PM ET

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How to Be a Powerhouse Change Agent for the Patient Experience
Presented by Wendy Leebov President, Leebov Golde Group
June 13, 2013 2:00PM-3:00PM ET


Patient experience champions worldwide are acting as change agents who inspire and engage others to embrace and enhance the patient and family experience through their own actions. In this webinar, drawing on Malcolm Gladwell’s landmark book The Tipping Point, Wendy will address how you can as change agent use your power and influence to engage others and advance the patient experience in your organization – in ways that are infectious and sustainable and how you can lead the way to the tipping point—the point at which your organization’s strategies stick, becoming consistent and sustainable.

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