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Webinar - Creating and Sustaining a Culture of Service
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This session explores the seven components necessary for a culture of service. National survey results of leadership teams will be shared (the triumphs and challenges) as well as practices and pitfalls inherent in each area: Pressure for Change (and what Value-Based Purchasing adds to the pressure), Clear Vision/Good Plan, Clear Expectations and Accountability, Skills and Attitudes, Measurement and Feedback, Recognition and Incentives, and Minimal Barriers.

8/21/2012
When: August 21, 2012
2:00 PM ET

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Creating and Sustaining a Culture of Service
Presented by: Lynn Ehrmantraut, Senior Vice President – Research and Quality, Avatar International LLC;
Julie O'Shaughnessy, Executive Consultant, Avatar International LLC
August 21, 2012 2:00PM-3:00PM ET

Culture propels any organization towards, or prevents achievement of its mission and vision. Creating a Culture of Service for patients, staff and physician partners is a tall order, and sustaining that successful culture is equally challenging. This session explores the seven components necessary for a culture of service. National survey results of leadership teams will be shared (the triumphs and challenges) as well as practices and pitfalls inherent in each area: Pressure for Change (and what Value-Based Purchasing adds to the pressure), Clear Vision/Good Plan, Clear Expectations and Accountability, Skills and Attitudes, Measurement and Feedback, Recognition and Incentives, and Minimal Barriers. The session serves as a "mini-assessment” and recalibration of your plan to deliver and sustain a culture of service.

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The Beryl Institute
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