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Webinar - Managing Tradeoffs between Patient Experience and Clinical Quality
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This session will describe lessons learned from a recent Ohio State University research study on how hospitals can balance the dual goals of Patient Experience and Clinical Quality. Results from the study suggest that hospitals that adopt strategies to reduce errors and meet government requirements face an initial tradeoff between improved clinical quality and a decline in the quality of individual patients' experiences.

7/17/2012
When: July 17, 2012
2:00 PM ET

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Managing Tradeoffs between Patient Experience and Clinical Quality - Evidence from US Hospitals

July 17, 2012, 2 - 3 PM ET

This session will describe lessons learned from a recent Ohio State University research study* on how hospitals can balance the dual goals of Patient Experience and Clinical Quality.
Results from the study suggest that hospitals that adopt strategies to reduce errors and meet government requirements face an initial tradeoff between improved clinical quality and a decline in the quality of individual patients' experiences. The webinar will explore how Federal and State Healthcare Regulations such as Hospital Acquired Infection (HAI) laws initially reinforce these tradeoffs but overtime help hospitals balance both patient experience and clinical quality. Participants will learn how unique characteristics of hospital leadership have proven to help mitigate the tradeoffs.

* The Ohio State University researchers studied four sources of data: a survey of 284 acute care hospitals in 44 states; CMS clinical quality scores publicly reported between April 2009 and March 2010; state legislative mandates for reduced hospital-acquired infections passed between 2003 and 2008 in a portion of those 44 surveyed states; and April 2009-March 2010 reports from the Hospital Consumer Assessment of Healthcare Providers and Systems survey as a measure of patient experience quality.

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