Join | Print Page | Contact Us | Your Cart | Sign In | Register
Webinar - Enhancing the Patient Experience through Spotlighting
Tell a Friend About This EventTell a Friend
 

Spotlighting is a proactive approach to healing beyond science. It seizes a moment in time during the patient experience to create an optimal situation for sacred encounters to occur. It gives caregivers new tools to show their compassion, honor patient dignity and foster an environment in which patients feel safe and nurtured. The result is not just good customer service; it's care, compassion, connection and dignity.

5/9/2012
When: May 9, 2012
2:00 pm ET

« Go to Upcoming Event List  


Enhancing the Patient Experience through Spotlighting – May 9, 2 PM ET
Anne Mendoza, Manager Patient Experience, St. Joseph Heritage Healthcare

Spotlighting is a proactive approach to healing beyond science. It seizes a moment in time during the patient experience to create an optimal situation for sacred encounters to occur. It gives caregivers new tools to show their compassion, honor patient dignity and foster an environment in which patients feel safe and nurtured. The result is not just good customer service; it's care, compassion, connection and dignity.

In this webinar participants will:
- Understand how to design an exceptional patient and family experience by focusing on how we make patients feel during key moments throughout the patient journey.
- Learn the steps to design a scene that will foster an environment that supports caregivers to consistently provide care, compassion, connection and dignity for patients and families.
- See examples of scenes, props and gestures used at St Joseph Hospital to foster exceptional patient and family experiences.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org