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Webinar - What's up Doc? ...Positively Impacting Communication with the Doctors
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The webinar focuses on the importance of the patient voice and other tactics aimed at improving scores for the Communication with Doctors HCAHPS composite. Participants will understand the use and benefits of Patient Advisory Councils (PACs) along with key principles for success in starting a new PAC, and will be given key tactics and tools for how to incorporate the voice of the patient into improvements in physician communication.

1/24/2012
When: 1/24/12
2-3 PM EST

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What's up Doc? ...Positively Impacting Communication with the Doctors

Presented by Janiece Gray, Director, Patient Experience and Jay Scott, Process Improvement Manager, Allina Hospitals & Clinics 

January 24, 2012, 2-3 PM ET  

The webinar focuses on the importance of the patient voice and other tactics aimed at improving scores for the Communication with Doctors HCAHPS composite. Participants will understand the use and benefits of Patient Advisory Councils (PACs) along with key principles for success in starting a new PAC, and will be given key tactics and tools for how to incorporate the voice of the patient into improvements in physician communication.  Additionally, Allina will share how the new physician shadowing program has yielded highly positive results for physicians and patients.The session will examine key steps that taken at Allina Hospitals & Clinics, sharing  what worked, what didn’t, and the profound impact this work has had on Allina’s organization and patients.

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