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Webinar: Enhancing the Patient Experience through the Use of Interactive Technology
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Webinar: Enhancing the Patient Experience through the Use of Interactive Technology

When: 7/12/2011
2 - 3 PM ET
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For those focused on improving the patient experience, there is research that shows this will be a key differentiator in how health care facilities are perceived. Efforts to positively impact service encounters span the continuum of care from pre-admission to post-discharge. What remains critical to success is the ability to provide the best experience at the core of the care journey while in a healthcare facility. Hospital stays are never on the top of anyone’s to do list, so ensuring a positive perception is a challenge from the onset. To compete, healthcare organizations are now looking to new modes of engaging patients and ensuring their stays, as well as their connection to the entire continuum of care, are unparalleled, positive experiences.

One significant trend in providing exceptional patient experiences is the use of interactive technology. Interactive patient care technology brings an unprecedented range of services and control to the patients’ fingertips both inside and beyond their hospital room. The systems offered and information they provide move well beyond an "on-demand” network to a true interactive experience that engages patients in their care and provides information that support them on their healing journey. Through this technology, patients can submit feedback and make requests, which become part of a highly efficient clinical workflow. They can access information and education that involves and supports them in their care. Rather than an amenity, interactive technology is emerging as a critical partner in the healthcare experience.

This webinar examines how interactive technology is being used to improve Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, patient satisfaction, and clinical outcomes, while providing hospitals with real cost savings and revenue opportunities. It will help us see how this new component of healthcare delivery can truly impact and enhance the patient experience


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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092