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In this webinar participants will gain knowledge on the importance of the most critical component of making a difference, the follow through. Commitments are made each and every day in healthcare. Learn how the simple act of fulfilling a promise can transform relationships, and every individual’s experience.
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2/20/2018
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When:
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February 20, 2018
2:00 pm ET
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Where:
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United States
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« Go to Upcoming Event List
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The Follow Through: Transforming Health Care
Victoria Baskett, CPXP | Founder and President, Victoria Baskett Patient Safety Foundation | Director of Patient Experience, Wayne UNC Health Care
February 20, 2018, 2:00-3:00 PM ET
In this webinar participants will gain knowledge on the importance of the most critical component of making a difference, the follow through. Commitments are made each and every day in healthcare. Learn how the simple act of fulfilling a promise can transform relationships, and every individual’s experience.
Learning Objectives
- Summarize the value of the follow through in healthcare, and its impact on engagement and experience by developing relationships built on trust.
- Examine how going above and beyond the everyday promises we make for one another can create chain reactions that improve advocacy and safety in healthcare.
- Develop a simple routine that can impact the success of a day, a week, a year and the future of healthcare.
*Headliner webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waiting list and a webinar replay will be provided.
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