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Webinar - A Patient and Family Experience Framework: Combining Lean & Person Centered Care
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This presentation will describe the journey, outcomes and lessons learned when the Huron Perth Healthcare Alliance (HPHA) identified Patient and Family Centered Care (PFCC) a priority and concurrently adopted Lean methodology to sustain continuous improvement at all levels.

 Export to Your Calendar 2/6/2018
When: February 6, 2018
11:00 am ET
Where: United States


Online registration is available until: 2/6/2018
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A Patient and Family Experience Framework: Combining Lean & Person Centered Care

Cathy Bachner, Patient Partner, Huron Perth Healthcare Alliance
Anne Campbell RN, BScN, MN | VP Partnerships and Chief Nurse Executive, Huron Perth Healthcare Alliance

February 6, 2018, 11:00 AM - 12:00 PM ET

In 2009, the Huron Perth Healthcare Alliance (HPHA) identified Patient and Family Centered Care (PFCC) a priority and concurrently adopted Lean methodology to sustain continuous improvement at all levels. Sustaining PFCC and Lean principles was a challenge with one not aligning with the other. The Patient and Family Experience Framework was developed to blend these principles and create a culture where the principles were lived daily. As a result, PCC and Lean principles have been sustained through the voice of the patient and the voice of the staff co-creating the way we deliver patient care and health care services. With leadership development and extensive patient and staff engagement at all levels, the culture transformed over six years with measurable outcomes in decreased wait times, revised care processes, reduced complaints, improved patient and staff experience, and program redesign with cost savings. This presentation will describe the journey, outcomes and lessons learned.

Learning Objectives

  • Summarize how the principles of Lean & PFCC, when applied in tandem, create efficiencies and support a positive patient and staff experience.
  •  Demonstrate change management strategies that support sustainable cultural transformation.
  •  Describe how intentional engagement of patients and staff create positive change in processes and patient care. 

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