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Webinar - Building Relationships and Collaboration with Non-Traditional Team Members as Partners
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Committed staff members at all levels can promote the delivery of patient-centered outcomes and create connections with patients and families that transcend each episode of care. At the UChicago Medicine, team members newer to presence on care units and representing a variety of areas capture patient feedback and address needs in real time.

 Export to Your Calendar 2/13/2018
When: February 13, 2018
2:00 pm ET
Where: United States


Online registration is available until: 2/13/2018
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Building Impactful Relationships and Collaboration with Non-Traditional Team Members as Partners

Caroline Costello, FACHE, CPXP | Director, Friends and Family Program, Patient and Family Insights and Guest Services Ambassadors, UChicago Medicine
LaTonya Macklin, RN, BSN | Program Manager, Experience Improvement and Innovation, UChicago Medicine

February 13, 2018, 2:00-3:00 PM ET

Committed staff members at all levels can promote the delivery of patient-centered outcomes and create connections with patients and families that transcend each episode of care. At the UChicago Medicine, team members newer to presence on care units and representing a variety of areas capture patient feedback and address needs in real time. By creating open conversation with a non-clinical agenda and making the environment safe for sharing, this special team offers support to patients, to families and to their health care colleagues as they build partnerships through targeted patient visits, huddle and meeting attendance and friendly check-ins. These non-traditional partners are considered vital in improving the overall patient experience, as this creates a completely holistic approach, demonstrating to patients, families and staff that at UChicago Medicine, we are all here together to serve.

Learning Objectives

  • Explain how healthcare organizations can develop non-traditional team members as enthusiastic partners in the patient experience.
  • Identify new tactics to influence the patient experience and drive patient and staff engagement.
  • Summarize how to integrate non-traditional team members in key units and departments while engaging caregivers beyond the visit.

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