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Strengthening the Field of Patient Experience: The Journey to Certified Patient Experience Professional (CPXP) Preparation

Posted By Deanna LW Frings, Friday, April 7, 2017
Updated: Sunday, April 9, 2017

Reinforcing The Beryl Institute’s commitment to framing and expanding the field of patient experience, we held the first CPXP preparation workshop last month in conjunction with Patient Experience Conference. The foundation for this preparation course began years earlier with the development of the Patient Experience (PX) Body of Knowledge, one of the most significant illustrations of our community of practice model at work.

The PX Body of Knowledge is a community-developed framework capturing the knowledge central to the role of all healthcare leaders supporting patient experience. Over 400 individuals from 10 countries contributed to its development resulting in a broadly accepted set of 15 domains and associated skills. This work reinforces the concepts central to patient experience and provides a clear foundation of knowledge that supports the development of current and future leaders.

A guiding principle of this work is that the outcomes are grounded in the voice of the field and fundamental to any leadership role in today’s healthcare environment. It represents an important step in The Beryl Institute’s commitment to support leaders and organizations in today’s healthcare environment.

Using the Body of Knowledge framework as a guide, 15 courses were developed and made available in the summer of 2015. To date, over 400 individuals have engaged in completing the courses and over 200 people have achieved a certificate in Patient Experience Leadership or Patient Advocacy.

In recognizing the need to not only provide knowledge, but also create a foundation to certify professionals in the field, Patient Experience Institute (PXI), our sister organization, developed a psychometrically developed and validated examination process to become a Certified Patient Experience Professional (CPXP).  In December 2015, PXI launched the first inaugural CPXP examination and as of December 2016, 290 individuals have earned their designation as CPXPs.

With these two major milestones, (PX Body of Knowledge offered through The Beryl Institute and CPXP, offered through PXI) we felt there was a need and opportunity to support our community and aspiring CPXPs by providing a preparation course for those seeking CPXP Certification.  Using the Body of Knowledge course content and facilitated by the BOK faculty, 36 individuals participated in the first in person course offering held in conjunction with Patient Experience Conference 2017. It was an exciting moment seeing individuals with a variety of healthcare experiences from across the continuum of care participate in this interactive workshop. There were even a few individuals in the course currently not working in healthcare, but hoping to one day contribute to the patient experience movement in a future healthcare role. One participant shared, “I have a much clearer direction on how to prepare and a greater sense of confidence, having participated in this prep course.”

Achieving this milestone is an exciting and incredible reminder of how far patient experience has come. At the Institute, we understand and are committed to evolve our learning framework recognizing we have seasoned veterans in roles such as Chief Patient Experience Officers to those just entering the field and a range of individuals in between. If we believe all who work in healthcare are the patient experience then we understand we must continue to look for ways to support both individuals and organizations in their journey to provide excellence in experience.

Tags:  certificate program  certification  cpxp  framework  learning  networking  professional development  workshop 

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