Last week we
celebrated the first annual Patient Experience Week,
a focused time for organizations to recognize accomplishments, reenergize
efforts and honor the people who impact patient experience everyday. From nurses and physicians, to support staff and
executive professionals, to patients, families and communities served, the
Institute brought together healthcare organizations across the globe.
a new week to observe is a little scary, especially in healthcare where we were
warned that many organizations suffer from ‘Week Fatigue,’ but we were
delighted by the excitement, participation and support from the community.
We believe that by being a part of Patient Experience Week, healthcare
organizations showed employees they appreciate their hard work and encourage
their continued efforts on behalf of patients. This week was meant to enhance
patient and staff relations, increase hospital morale and improve overall communication,
and that’s exactly what we watched it do.
From the social media buzz to our constant
phone calls and emails from excited participants, we had the privilege of
watching PX Week move from a mere idea to a true success exemplifying the
strength of the global patient experience movement. And for a small,
mission-driven organization like the Institute, the power in those five days
was substantial. We were excited by every idea, photo, video and email that
came in. As we work daily to be a community of practice for professionals
passionate about improving patient experience, we believe last week exemplified
our heart, soul and mission.
Dozens of #IMPX photos were sent in from individuals
and teams, representing medical practices, hospitals and vendors (click on the image above to zoom in and see some of the faces in the #IMPX mural). Several
healthcare facilities added their videos to the #IMPX video
library, organizations issued press releases to educate their communities about
their patient experience efforts, and flyers, thank you
cards, screen savers and even placemats reinforced the importance of the patient
experience movement to those delivering care each day.
Hundreds of organizations participated in PX Week webinars where industry leaders discussed the current
and future states of patient experience.
In addition to sharing ideas from the community and offering expert
perspectives, we were excited to make several new announcements throughout the
Body of Knowledge – After two
years of development, the first five courses in the PX Body of Knowledge were
released, representing the community-developed foundation for effective patient
experience leaders. Over 400 individuals from 10 countries contributed to this
- PX Journal - The inaugural issue of Patient Experience
Journal (PXJ) was published, an international, multidisciplinary, open-access,
peer-reviewed journal focused on understanding and improving patient
- PX Learning Bites – We released the first in a series of
patient experience learning bites - videos featuring industry leader’s insight
about patient experience improvement in 2-3 minute segments.
All of these
things represent the power of the patient experience movement – the advancement
possible by the sharing of ideas, knowledge and practices and the community of professionals
willing to contribute.
reflection on PX Week, we recognize and want to reinforce that the work to
impact and improve patient experience is not something we just do in one
moment, one week or one initiative. The
members of the Institute community and those in healthcare around the world
committed to this effort are working tirelessly each and every day to ensure
the best in patient experience. We acknowledge, encourage and remain steadfast
in our support of these efforts.
As we anticipate
the next Patient Experience Week, April 27 –May 1, 2015. We encourage you to
mark your calendars and start planning your festivities now, but more importantly,
we hope you will join us on the continued journey to create the best possible
experiences for patients, their families and caregivers.
VP, Strategy and Member Experience
The Beryl Institute