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Why did you get into healthcare in the first place?

Posted By Stacy Palmer, Thursday, February 21, 2013

I can name a dozen places in our blogs, publications and case studies at the Institute that reference the idea of "reconnecting people to why they got into healthcare in the first place.” I love the notion. It inspires people to think about that moment in time when they realized that serving others during their times of need was important to them.

A few weeks ago I had the chance to connect with Kourtney Govro, Founder and CEO of Sphere3. Her story is simple yet powerful. She’s a busy mom of four whose career path changed when her son, Noah, at only six weeks old was hospitalized for respiratory syncytial virus. One afternoon little Noah vomited. Based on her experience of waiting over 30 minutes after pressing the nurse call button for someone to respond to the situation, Kourtney founded a company that helps hospitals track call light response times and offers consulting services to help those hospitals improve results. As a mom, I applaud her for experiencing a frustrating situation and doing something to help improve the processes that caused it.

For some it was a personal illness that led them to healthcare. I’m inspired by the story Tiffany Christensen shared in her keynote at last year’s Patient Experience Conference. Born with cystic fibrosis and recipient of two life-saving double lung transplants, Tiffany grew up in hospitals. She developed strategies and coping mechanisms but found the healthcare maze difficult to navigate. She decided to share the lessons learned along her journey and is now a patient advocate and delivers inspirational workshops to the healthcare community.

Others consider it a calling – not necessarily prompted by a particular event but maybe inspired by a family of healthcare workers or an innate nature to help people. I asked a recent nursing school graduate why she chose healthcare and her response was simple yet thoughtful. She said she loves to help people and if she can make a difference in someone's day, or ease their pain in some way, she’s happy.

Everyone has their own reason for venturing into this space. It’s in remembering those reasons – even when shifts are long, processes are overwhelming and frustrations are high – that we can pause and reconnect with that energy and passion to make a difference.

So, why did you get into healthcare in the first place? We know our members and guests are passionate, committed people, so I’m confident many of you have inspirational stories about your journey into healthcare. We invite you to share yours in this brief form. It may even be featured in an upcoming video or publication from The Beryl Institute.

Stacy Palmer
Vice President, Strategy and Member Experience
The Beryl Institute

Related Body of Knowledge courses: Employee Engagement.

Tags:  choice  Field of Patient Experience  global healthcare  healthcare  patient engagement  Patient Experience  storytelling  Tiffany Christensen 

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