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The Beryl Institute Webinars
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Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Not a member? Join today.

Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar



November 28, 2-3 PM ET


Empathy: Connecting in Suffering
Sarah Cawley, MPAS, PA-C | Family Engagement Advisor, Emergency Medicine, Cleveland Clinic; Lead Physician Assistant, Team Health
Christine Traul, MD | Patient Experience Officer for the Pediatric Institute and Children’s Hospital; Director, Pediatric Palliative Care, Cleveland Clinic Children’s Hospital
C/L | EMP


Join us as we walk through presenters unique experiences with suffering, articulate the meaning of suffering, and explore why we as caregivers are so afraid of it! Learn how you can honor your own sufferings, and leverage them for GOOD- connecting with your patients inside of it. We will also provide some practical tools to help you accomplish this. We look forward to connecting with you! 
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This webinar is sponsored by:

*This webinar is an encore presentation from the Patient Experience Conference 2017.


November 30, 2-3 PM ET


Supporting Young Adults Transitioning from Pediatric to Adult Healthcare Services
Joy Gehner, Senior Family Advisor, Seattle Children’s
Sarah Talbot, Family Advisor and FAC member, Seattle Children's
PFE


A vulnerable time for many pediatric patients is when they are ready to move from pediatric to adult healthcare. Learn how Family Advisors can be powerful allies in leading change efforts to best support these young adults. During this webinar, Seattle Children’s will share their journey and what they learned from patient and family’s experiences and stories. They will share specific steps taken and the outcomes achieved as they empowered a parent task force focused on supporting young adults as they transitioned to adult care services.
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This webinar is sponsored by:


December 12, 2-3 PM ET


What Can I Do? – Caring for the Transgender Patient
Paula M. Neira, MSN, JD, RN, CEN | Clinical Program Director, Johns Hopkins Center for Transgender Health
CC/D | PA


This presentation provides clinicians and non-clinicians of all levels of experience and working in varied clinical settings with fundamental information to improve their ability to provide culturally competent, welcoming, and supportive care to transgender patients. Three language skills – using proper name/pronoun, using correct terminology, and asking questions in an appropriate manner will be demonstrated. Finally, areas that provide challenges and opportunities to improving care in clinical settings will be presented.
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HEADLINER WEBINAR*
December 19, 2-3 PM ET


The Patient Experience: Free from Harm
Tejal Gandhi, MD, MPH, CPPS | President & CEO, National Patient Safety Foundation
C/L | PXS


Patient safety is a serious public health issue and is an integral part of the patient experience. Like obesity, motor vehicle crashes, and breast cancer, harms caused during care have significant mortality, morbidity, and quality-of-life implications, and adversely affect patients in every care setting. Although patient safety has advanced in important ways since the Institute of Medicine released To Err Is Human: Building a Safer Health System in 1999, there is still much work to do. This session outlines areas of progress, highlights remaining gaps, and most importantly, details specific recommendations to accelerate progress.
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This webinar is sponsored by:

*Headliner Webinars are complimentary webinars featuring prominent patient experience thought leaders on a variety of topics sharing proven practices and strategies to implement in your own organization. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waiting list and a webinar replay will be provided.


January 16, 2-3 PM ET


Carrying the Load: Improving Clinical Outcomes by Strengthening Patient/Family Caregiver Relationships
Joan Forte, Administrative Director , Patient and Community Engagement, Stanford Health Care
Barbara Kivowitz, Advisor, Stanford Health Care
COMM | PFE


The patient/family caregiver relationship impacts understanding of the illness, coping, and following medical recommendations - directly influencing health outcome. These relationships are a crucial lever for clinicians. At Stanford Health Care, using a relationship-centered framework (based on In Sickness As In Health: Helping Couples Cope with the Complexities of Illness, by Barbara Kivowitz), we collaborated with patient/family partners, clinicians, and administrators to develop a curriculum to enable clinicians to support the patient/family caregiver relationship, in their daily practice, and deepen collaboration and strengthen the resilience needed to manage illness. Participants will be able to tailor a tested methodology to their environments and gain a deep understanding of the impact of illness on the relationship, and approaches to use with patients and caregivers. .
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February 13, 2-3 PM ET


Building Impactful Relationships and Collaboration with Non-Traditional Team Members as Partners
Caroline Costello, FACHE, Director, Friends and Family Program, Patient and Family Insights and Guest Services Ambassadors, University of Chicago Medicine
LaTonya Macklin, RN, BSN, Practice Manager, Experience Improvement and Innovation, University of Chicago Medicine
EMP


Committed staff members at all levels can promote the delivery of patient-centered outcomes and create connections with patients and families that transcend each episode of care. At the University of Chicago Medicine, team members newer to presence on care units and representing a variety of areas capture patient feedback and address needs in real time. By creating open conversation with a non-clinical agenda and making the environment safe for sharing, this special team offers support to patients, to families and to their health care colleagues as they build partnerships through targeted patient visits, huddle and meeting attendance and friendly check-ins. These non-traditional partners are considered vital in improving the overall patient experience, as this creates a completely holistic approach, demonstrating to patients, families and staff that at UCM, we are all here together to serve. .
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March 6, 2-3 PM ET


XIC Marks the Start
Tria Deibert, VP Experience Marketing, Hackensack Meridian Health
Elizabeth Paskas, VP Experience Innovation, Hackensack Meridian Health
PI | PXS


Imagine this…a place that creates space for ideation and innovation, eliminates duplication of effort, gives vendors a clear path in your organization and accelerates sharing of best practices and bright spots. Sounds like an experience leader’s utopia, right? Pssst, it exists. And you too can find it! Join Hackensack Meridian Health to learn how we created Xperience Innovation Café (XIC) – a place where innovative ideas, new technologies and best practices are evaluated by key stakeholders and frontline users for implementation and scale. Learn how we harnessed the power of XIC as our starting point, creating a definitive process for vendors and a stage for the best and brightest ideas within our Network to deliver on our strategy and vision to humanize the health care experience…while having fun along the way! 
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March 22, 2-3 PM ET


Empathy Reinvented for the Resistant or Misunderstood Healthcare Professional
Lisa Bruhn, Patient Experience Educator, Marshfield Clinic Health System
Jami Kaiser, CPXP, Patient Experience Educator, Marshfield Clinic Health System
COMM | PHY


Empathy isn't a new topic, but helping people that don't inherently see the value of it, or naturally have the skill to express it, can be challenging. Empathy must include 3 key elements to be interpreted positively. These 3 elements provide a road map to creating empathetic statements for those that have been misunderstood in the past. It also helps those that don't feel the need to express empathy with clear steps to create empathetic responses that don't feel (or sound) insincere. .
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