Patient Experience Topic Calls - The Beryl Institute - Improving the Patient Experience

Patient Experience Topic Calls

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A conference call you can look forward to.

These interactive, multimedia events allow a small group of participants to engage in a dialogue on a specific topic, sharing ideas and practices that have been implemented to address the issue.

One hour in length
Limited to 15 registered active participants
Facilitated by Institute staff to allow for as much free flow and interaction as possible.
Audio recordings and materials from each call will be available for all Institute members following the event.
Available to members of The Beryl Institute only.

To maximize the quality of each event, all registrants are encouraged to actively participate. Each should be prepared to not only gain insights from others, but also share what their organizations are doing to address the specific issue at hand.

Additional calls may be added around specific topics if waiting lists are large enough to support.

Upcoming Topic Calls

TOPIC	DATE	REGISTER
What are you doing to improve your discharge process and how do you involve patients and families in getting ready for discharge?	June 18, 2013	Register
What are you doing to achieve that "always” experience and ensure consistency in delivering the patient experience?	July 16, 2013	Register
How are you distributing and using your patient satisfaction data and feedback within your organization and community?	August 13, 2013	Register
How are you using education & training – what types/modes, what topics, what audiences – to impact/influence your patient experience effort?	September 17, 2013	Register

All calls are scheduled for 2:00 PM ET/11:00 AM PT

Past Topic Calls - Recordings and Highlights
Members can click on a topic below to access the call recording and supporting materials.

What are you doing to keep patient experience top of mind and what are you doing to sustain your efforts?

What are you doing to recognize and reward staff in encouraging patient experience success?

How are you using interactive technology to improve patient experience?

How have you structured and used Patient and Family Advisory Councils to improve patient experience?

How are you engaging physicians in your patient experience efforts?

What are you doing to impact the patient experience with a multicultural patient and family demographic?

What are you doing to impact the patient experience in a facility with semi-private rooms?

How are you using Rounding to impact the patient experience?

How are you using new employee orientation to impact the patient experience?

What are you doing to engage senior leadership in your patient experience efforts?

What are you doing to engage staff in your patient experience efforts?

What are you doing to engage patients and family in your patient experience efforts?

Structuring a Patient Experience/Service Excellence Effort

What are you doing to address the HCAHPS domain…

...communication with nurses?

...communication with doctors?

...responsiveness of hospital staff?

…pain management?

…communication about medicines?
…environment (noise and cleanliness)?
...discharge information?

...overall rating?

Have a topic you'd like to see added to the 2013 Topic Call Line-up?
Click here to share it for consideration.

Note: Topic Calls participation and archives are available to members of The Beryl Institute only. Not a member, we invite you to join us today.

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