Coach, Consultant and Speaker
Owner & Chief Experience Officer, Experience Matters
A Healthcare Leader, Strategist, and Measurement Expert
Nina Setia is the Owner and Chief Experience Officer of Experience Matters. Her new independent firm is dedicated to providing consulting, coaching and speaking engagements to patient experience professionals and healthcare organizations. Nina worked as the inaugural Chief Patient Experience Officer at NYU Langone Medical Center, one of the nation’s premier academic medical centers, comprising three hospitals with more than 1,000 beds and extensive outpatient services where in 2011, she was appointed to develop, oversee and align strategies to create a world-class experience for patients and families. Her successful track record of formulating strategies to achieve outcomes in service excellence and patient satisfaction assisted NYU Langone on their journey to create the optimal patient experience as demonstrated by their significant increases in their HCAHPS results.
Nina is a healthcare leader, strategist and measurement expert, with eighteen years’ experience between NYU Langone and Hackensack University Medical Center in NJ, where her focus was on total customer satisfaction—including patients, employees and physicians. During her career, Nina has presented successful initiatives at four Press Ganey National Conferences, two "What’s Right in Healthcare” Studer Group National Conferences and two Cleveland Clinic Annual Summits. She also published an article in the Journal of Nursing Administration on discharge calls and leader rounding on patients, and has contributed to several books including Planetree’s Putting Patients First. Nina received her bachelor’s degree in broadcast journalism from Syracuse University and her master’s in advertising strategy and communications from Virginia Commonwealth University. She is a member of the American Hospital Association’s Society for Healthcare Strategy & Market Development and the American College of Healthcare Executives. She also has a private pilot’s license and is a licensed Zumba instructor.
Speaking Fee/Honorarium: Varies depending on event
Travel Restrictions: None
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