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Regional Roundtable - Boston
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Bringing the critical conversation of the patient experience to you.

These interactive events are designed to: Be part education and learning, and part dialogue and solutions creation. Create the opportunity to learn from respected leaders about the important issues of service and culture in the healthcare environment. Connect you with colleagues and peers addressing the same issues – and generate solutions.


Presenting Sponsor:

Host Site:

Gold Sponsors:

Meal Sponsors:

October 9, 2014
9:00 AM - 5:00 PM

Host Site:

Boston Children's Hospital
1 Autumn Street
Boston, MA 02115


$250 Members / $300 Guests

Includes breakfast and lunch.

Make Connections with other patient experience leaders.
Be Inspired to continue the journey to improve patient experience.
Take Away New Ideas to enhance your patient experience efforts.

Register Now>>

This one-day program from The Beryl Institute brings together healthcare executives and leaders committed to improving the patient experience for their organization, facility or system. Through inspiring keynote sessions and hands-on learning opportunities, attendees will leave with an expanded network, renewed energy and actionable plans to implement immediately.

The Power of Community

By integrating interactive work groups, the agenda encourages community dialogue around patient experience topics. Participants will share their ideas and experiences and also learn from and build upon the thoughts and ideas of others.

9:00 AM - 5:00 PM
(Continental breakfast available beginning at 8:00 AM)

Welcome and Introductions
Morning Keynote: Achieving Service Excellence Through Personal Accountability
Working Group Sessions
Networking Lunch
Working Group Reports and Discussion
Afternoon Keynote: Transforming Healthcare through Patient and Family Engagement
Summary and Call to Action
Tour of Boston Children's Hospital

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Morning Keynote

Richard Corder
Achieving Service Excellence through Personal Accountability

Accountable people negotiate clear agreements, build strong partnerships, feel more in control of outcomes—and are less stressed and more productive. It’s no wonder that accountability is now recognized as a key driver in high-performing healthcare organizations. This interactive session challenges participants’ "mindsets” around the concepts of personal responsibility, self empowerment and personal accountability. It will then build on these concepts with proven tactics and tools that create a more patient driven and provider centric culture of excellence.

Richard Corder, MHA, FACHE, currently serves as the Assistant Vice President for CRICO Strategies, a division of The Risk Management Foundation of the Harvard Medical Institutions (CRICO). In this role Mr. Corder oversees all product development, sales and strategic alliances for this externally focused division of the Harvard affiliated malpractice and patient safety organization. Additionally, Mr. Corder is the executive responsible for the proprietary Team Training Program; Team Performance Plus (TPP), which is run in association with clinical staff from Beth Israel Deaconess Medical Center. Mr. Corder has been an invited speaker at numerous national patient experience and patient safety meetings and is currently authoring several articles on the convergence of experience and safety. Mr. Corder’s address titled "The Patient Experience IS Quality and Safety”, how creating an exceptional experience does in fact make a safer bed-side care environment, was the only non-MD closing plenary address at the 2011 Harvard Quality Colloquium. Mr. Corder received his Masters in Healthcare Administration from Simmons College Boston; he is a Fellow of the American College of Healthcare Executives, a non-MD member of the American College of Physician Executives. He is an Advisory Board Member for the Beryl Institute and is currently serving on the Board of MassExcellence – serving organizations that want to apply for a Baldrige Award.


Afternoon Keynote

Regina Holliday
Transforming Healthcare through Patient and Family Engagement

Regina will share her family member perspective and focus on reminding attendees to remember the importance of engaging family members. She will inspire them to go back to their organizations and improve family engagement. This session will show how family engagement can lead to improved health outcomes.

Regina Holliday is a patient advocate and artist known for painting a series of murals depicting the need for clarity and transparency in medical records. This advocacy mission was inspired by her husband Frederick Allen Holliday II and his struggle to get appropriate care during 11 weeks of continuous hospitalization in five facilities. After his death from kidney cancer on June 17, 2009, she began "73 Cents,” a mural depicting her husband dying in darkness surrounded by inaccessible technological tools in a closed data loop. The title refers to the cost per page for medical records in the state of Maryland. Holliday’s artwork became part of the national healthcare debate and was reported on in the mainstream press, as well as reviewed by such journals as BMJ and APA. She began an advocacy movement called "The Walking Gallery,” for which medical providers and advocates wear "patient story” paintings on the backs of business suits. She authored The Walking Wall: 73 Cents to the Walking Gallery. Recently, Holiday was honored at the H.I.T. Men and Women Awards reception for her trailblazing vision and perseverance in advancing the adoption of health IT, innovation and best practices to improve healthcare. Backed by her own patient and caregiving experiences, Regina Holliday travels the globe heralding her message of patient empowerment and inclusion in healthcare decision making, and offering guidance on crowd funding in healthcare. She fearlessly stands before officials and practitioners demanding a thoughtful dialog on the role patients play in their own healthcare.



Presenting Sponsor Lunch Presentation:
Uncovering Staff Roadblocks to Deliver World Class Patient Experiences

Presented by
Gautam Mahtani
Co-Founder and Managing Partner
Customer Feedback Systems LP 



Tour Information

We invite you to conclude your Beryl Institute Roundtable experience by taking a tour of Boston Children's Hospital.

Boston Children's Hospital
1 Autumn Street
Auditorium A & B
Boston, MA 02115

If arriving by air, please allow approximately 30 minutes for travel from Boston Logan International Airport and Boston Children's Hospital.

Regional Roundtables offered by The Beryl Institute are eligible for Patient Experience Continuing Education Credit (PXEs) pending approval.

Cancellation Policy >

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