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Regional Roundtable - Palo Alto
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This one-day program brings together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience. Through inspiring keynote sessions and working group discussion, participants will leave with an expanded network, renewed energy and actionable ideas to support patient experience efforts at their own organizations to improve the experience of patients, their families and caregivers.

Presenting Sponsor:

Gold Sponsor:

Meal Sponsors:

September 28, 2017
9:00 AM - 5:30 PM

Host Site:

Stanford Health Care
Li Ka Shing Center for Learning
Berg Hall A, 2nd Floor
291 Campus Drive West
Palo Alto, CA 94305



 $279 Members / $329 Guests
Includes breakfast and lunch.

Make Connections with other patient experience leaders.
Be Inspired to continue the journey to improve patient experience.
Take Away New Ideas to enhance your patient experience efforts.

9:00 AM - 5:30 PM
(Continental breakfast available beginning at 8:00 AM)

  • Welcome and Introductions
  • Morning Keynote: The Power of Patient Storytelling in Understanding the Patient Experience
  • Working Group Sessions
  • Networking Lunch
  • Working Group Reports and Discussion
  • PX Leader Panel: Connected: The Role of Technology to Enhance the Patient Experience
  • Summary and Call to Action
  • Tour of Stanford Health Care

Morning Keynote

Kristen Terlizzi
The Power of Patient Storytelling in Understanding the Patient Experience

Kristen will discuss her two-month postpartum hospital stay and illuminate the complex patient experience of high risk obstetrics. Kristen’s remarkable story highlights the importance of partnership between patient and care team and illustrates how all functions in healthcare have the ability to impact the patient experience. Participants will gain insight into the patient experience and develop empathy for patients, recognize the value and healing impact of compassionate care and learn how utilizing patient speakers can benefit healthcare organizations.

Kristen Terlizzi is a speaker and advocate for maternal health and patient safety. She is a co-founder of the National Accreta Foundation and a survivor of Placenta Percreta, a life threatening pregnancy complication requiring attentive multidisciplinary care. Kristen is passionate about patient storytelling and bringing attention to the patient experience of high risk obstetrics. She has spoken at events for medical students, hospital leadership, perinatal quality collaboratives, medical conferences and blood banks. Kristen's story has been featured in Vox News, The Wall Street Journal, and the official journal publication of the American Congress of Obstetricians and Gynecologists.

Presenting Sponsor Lunch Presentation:

Blended Learning – A Solid Approach to Enhancing the Patient Experience
Presented by
Eric Heckerson EdD, RN, FACHE
Senior Manager of Learning & Content Development, HealthStream

Tour Information

We invite you to conclude your roundtable experience by taking a tour of Stanford Health Care.

Stanford Health Care
Li Ka Shing Center for Learning
Berg Hall A, 2nd Floor
291 Campus Drive West
Palo Alto, CA 94305

If arriving by air, please allow approximately 35 minutes for travel from San Jose International Airport or 45 minutes for travel from San Francisco International Airport to Stanford Health Care.

  Regional Roundtables offered by The Beryl Institute are eligible for Patient Experience Continuing Education Credit (PXEs) pending approval.

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