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Regional Roundtable - Ontario
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This one-day program brings together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience. Through inspiring keynote sessions and working group discussion, participants will leave with an expanded network, renewed energy and actionable ideas to support patient experience efforts at their own organizations to improve the experience of patients, their families and caregivers.

Gold Sponsor:

September 15, 2017
9:00 AM - 3:30 PM

Host Site:

Hamilton Health Sciences

Juravinski Hospital and Cancer Centre
711 Concession St
Hamilton, ON L8V 1C3



 $279 Members / $329 Guests
Includes breakfast and lunch.

Make Connections with other patient experience leaders.
Be Inspired to continue the journey to improve patient experience.
Take Away New Ideas to enhance your patient experience efforts.

8:30 AM - 3:30 PM
(Continental breakfast available beginning at 8:00 AM)

  • Welcome and Introductions
  • PX Leader Panel: Improving the Patient and Family Experience through Compassion and Empathy
  • Break
  • Working Group Sessions
  • Networking Lunch
  • Working Group Reports
  • Afternoon Keynote: The Other End of the Stethoscope
  • Summary and Call to Action

Morning Keynote

Marcus Engel, M.S., CSP, CPXP
The Other End of the Stethoscope

After being blinded and severely injured by a drunk driver, Marcus overcame unimaginable obstacles to reclaim his life. This dramatic story inspires healthcare professionals to reignite their passion for providing excellent patient care. His personal story will encourage participants to apply innovative techniques to treat patient challenges, discover the small things that make a big difference in patient care, celebrate the healing power of humor and learn how to balance patient care and personal concern.

Marcus Engel, M.S., CSP, CPXP is a Certified Speaking Professional & author whose messages provide insight and strategies for excellent patient care. As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. Through two years of rehab, over 350 hours of reconstructive facial surgery and adaptation through a multitude of life changes, Marcus witnessed the good, the bad and the profound in patient care. Marcus and his wife, Marvelyne, are the co-founders of the I’m Here Movement, a 501(c)3, which is changing the culture of care with two simple words.

Hamilton Health Sciences
Juravinski Hospital and Cancer Centre
711 Concession St
Hamilton, ON L8V 1C3

If arriving by air, please allow approximately one hour for travel from Toronto Pearson International Airport and Juravinski Hospital and Cancer Centre or one hour and 45 minutes for travel from Billy Bishop Toronto City Airport and Juravinski Hospital and Cancer Centre.

  Regional Roundtables offered by The Beryl Institute are eligible for Patient Experience Continuing Education Credit (PXEs) pending approval.

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