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Resource Advisory Council
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The Resource Advisory Council (RAC) serves to integrate market intelligence and insights into the strategic and tactical direction of the Institute. The RAC will complement the Institute’s boards by ensuring a breadth of innovative insights from the healthcare marketplace to inform the strategic direction and resource offerings of the Institute. The Council will review the Institute’s areas of focus and current resources and offer suggestions on new opportunities, topics of interest, etc., ensuring the Institute maintains a leading edge perspective on the patient experience.


Darrell Atkin

President, Darrell Atkin & Associates
San Diego, CA

Paul Alexander Clark

Founder, Chief Executive Officer, Curate.Health
Nashville, TN

Lynn A. Ehrmantraut

Senior Vice President, Press Ganey Associates, Inc.
Chicago, IL

Kristin Baird, RN, BSN, MHA

CEO, Baird Group
Fort Atkinson, WI

Richard Corder

Partner, Wellesley Partners, Ltd.
Wellesley, MA

Joe M. Inguanzo, PhD

President and CEO, Professional Research Consultants, Inc.
Omaha, NE

Samir Batra

Founder and CEO, BAHA Enterprises
San Francisco, CA

Karen Drenkard PhD, RN

Senior Vice President/CNO, GetWellNetwork
Bethesda, MD

Gautam Mahtani

Founder and CEO, Care Experience
Dallas, TX

Susan E. Mazer, PhD

President/CEO, Healing Healthcare Systems
Reno, NV

Dan Prince

President, Catalyst Healthcare Research
Nashville, TN

Dorothy Sisneros

Partner, Language of Caring
Phoenix, AZ

Anne Mendoza

Patient Experience Coach, BLG, A Healthstream Company
Pensacola, FL

Dr. Avnesh Ratnanesan

CEO, Energesse
Sydney, Australia

Todd C. Spohn

Director of Health Care, Talent Plus, Inc.
Lincoln, NE

Natalie Miller RN, BSN

Strategic Director, Patient Experience, Optum
Atlanta, GA

Steve Shields

President and CEO, Action Pact
Manhattan, KS

Tim Travis

President, TruthPoint
Eden Prairie, MN

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