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Patient Experience Policy Forum
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The Patient Experience Policy Forum (PXPF) is a broad-based coalition committed to leading advocacy and action in giving a greater policy voice to those working to improve the patient and family experience in healthcare.

The PXPF developed with the interest and commitment of hundreds of individuals comprising healthcare professionals, leaders, patients, family members and caregivers. It is an independent coalition operated with the support of The Beryl Institute. It is guided by a steering team including:

  • Michael Bennick MD, Medical Director of Patient Experience, Yale-New Haven
  • Shari Berman, Co-Chair, Global Patient & Family Advisory Council, The Beryl Institute
  • Richard Evans, Senior Vice President & Chief Experience Officer, New York Presbyterian
  •  Sara Laskey MD, Vice President & Chief Experience Officer, The MetroHealth System
  •  Sheila Moroney, Senior Director and Patient Experience Officer, Hennepin County Medical Center
  •  Dale Shaller, Principal, Shaller Consulting
  •  Lisa Winstel, COO, Caregiver Action Network
  •  Jason Wolf, President, The Beryl Institute

The inaugural gathering of the forum will take place on Tuesday, September 19, 2017 at the National Press Club in Washington, DC. The event will provide for the adoption of the PXPF charter and begin the work of the forum by immediately engaging participants in working groups around six key policy focus points that the PXPF looks to influence and act upon. The six proposed points of action include:

  • Advance Patient-Provider Partnerships
  • Strengthen Support for Patient and Family Involvement
  • Strengthen Support for Professional Involvement
  • Reduce Disparities
  • Improve Patient-Centered Measurement and Reporting
  • Elevate the Value Case

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