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Patient Experience Marketplace
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Patient Experience Marketplace serves as the go to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues. 

Organizations are listed by category type to provide you quick access to product and service listings specific to your patient experience needs. Simply click on each category to browse organizations committed to helping you improve the patient experience and connect with them directly for more information.


Marketplace Categories

ABM HEALTHCARE SERVICES

ABM Healthcare is part of ABM (NYSE: ABM), an integrated facility solutions leader, providing exceptional facility experiences for our clients’ employees and customers through ABM’s 100,000 employees. ABM services over 4 billion square feet of buildings and has revenues of $4.9 billion. ABM Healthcare partners with over 300 hospitals, healthcare systems, and 700 medical facilities to improve their patient experience “from the car door to the patient room” through our environmental services, facilities management, food & nutrition, clinical engineering, laundry & linen, patient transportation, patient sitter/companion, and parking & guest services. ABM Healthcare is a multiple recipient of “Best Places to Work” by Modern Healthcare and “Great Places to Work” by Becker’s Healthcare Review. Our thousands of well-trained specialists are focused on delivering the highest standard of care, while reducing operational costs, improving HCAHPS scores, and maximizing resources.


THE C.A.R.E.® CHANNEL

The C.A.R.E. Channel, 24-hour nature video and instrumental music programming, helps improve the patient experience by masking noise, mitigating pain, and improving sleep. Produced by Healing HealthCare Systems, C.A.R.E. Programming can be viewed where and how patients and families need it most: on televisions, integrative patient platforms, patient portals and mobile devices. C.A.R.E. Programming is currently creating healing environments and improving the patient experience in more than 900 healthcare facilities in the U.S. and abroad. Company founders Susan E. Mazer, Ph.D., and Dallas Smith are acknowledged pioneers in the use of music as environmental design.


TALENT PLUS

Talent is a person’s capacity for near-perfect performance. We identify people with the potential for near-perfect performance so clients can make wise decisions in the selection and development of their teams. When we identify talent, we transform lives. Talent Plus is the Leading Talent Assessment PartnerSM with organizations committed to growth. Talent Plus structured interviews and Talent Online ® Assessments (TOASM) are built with the highest degree of scientific rigor and integrity. Over 6 million interviews and assessments as well as countless research studies conducted by Talent Plus have shown strong relationships between interview results and business outcomes.


BAIRD GROUP

Mystery shopping is a great way to validate the true patient experience and create a burning platform for change. Baird Group provides the best, most thoroughly documented experience capture in the industry. Our professional mystery patients bring a rich perspective including direct observation and photo documentation. We do patient visits, phone calls, walkthroughs and inpatient ethnography studies where we capture the facts as well as the patient perceptions of encounters. Our data is rich and actionable. You’ll find out just how consistent the experience is and answer the “why?” behind your CAHPS survey scores.


INTEGRATED LOYALTY SYSTEMS

Our team provides valuable Mystery Shopping services - or what we call “Pride Audits” - to thousands of healthcare leaders at organizations across the U.S. and around the globe. We know that patient experiences and patient loyalty are driven by four things: processes, physical environment, product, and people. Our comprehensive Mystery Shopping service is designed to assess all four of these elements to provide you with a clear picture of how well your day to day operations reflect your organizational values and priorities.


ImageFIRST HEALTHCARE LAUNDRY SPECIALISTS

Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the medical market. ImageFIRST’s 36 locations nationwide serve over 6,000 medical offices every week providing linen, patient gowns, scrubs and much more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%. ImageFIRST is your cost-effective solution for greater patient satisfaction.


ELSEVIER

Elsevier Patient Engagement solutions engage, educate and empower patients by giving them quick access to the same evidence‐based information clinicians trust, but delivered in an interactive and patient‐friendly way that’s accessible through the EHR. Our text solution covers thousands of health topics in multiple languages at varying literacy levels and is Meaningful Use Certified. Our video solution is accessible to patients on bedside TVs, computers, and mobile devices. With Elsevier, you can offer your patients comprehensive, engaging, and standardized education across the care continuum, and streamline your care team’s workflow by facilitating access and delivery of that content. This turns patients into active participants in their healthcare, not only while they’re with their care team but, more importantly, at home where most of their care will take place.


GETWELLNETWORK

In the shift to value-based health care delivery, patient engagement is a strategic imperative to improve performance. Founded by a patient, GetWellNetwork helps health care providers engage patients and their families in any setting. Delivered on mobile devices, PCs and TVs, our patient-centered platform enables providers to implement an Interactive Patient Care™ (IPC) delivery model, which empowers patients to participate in their care and leads to better outcomes. We combine the people, processes and technology to activate patients, transform clinical practice and advance key performance measures. Evidence-based data demonstrates that our clients are using IPC to dramatically improve patient satisfaction, clinical outcomes and financial results.


BAIRD GROUP

The Baird Group helps organizations achieve sustainable improvements in patient experience and employee engagement. The Baird Model is a proven approach to engage all levels of the organization in building buy-in and creating processes and systems that promote ownership and accountability. The model is based on a custom approach, thorough analysis and in-depth reporting and action planning and strategy.


DTA ASSOCIATES

Developing Customized Service Culture Training: DTA offers customized options, not cookie-cutter solutions, for organizations to train staff in key principles of service and patient experience improvement. We help create, customize, and deliver service culture training sessions that reflect your organization's principles and values as well as the unique needs of your staff. We can even "train-the-trainer'' to build internal capacity and help your organizational team take over the training sessions for long-term consistency, effectiveness, and sustainability. Shadow Coaching: Our care team coaching is positive, discreet, and does not interfere with patient care. Our process is simple: one of our coaches spends a couple of hours with a care team member, shadowing with them through a variety of patient encounters, always conscious of not slowing down their practice. Verbal feedback on strengths and opportunities is followed up with a written report. We also offer shadow coaching training to build internal capacity of your team.


FUTURE SENSE

Specializing in people, organizations, and strategy, FutureSense offers unique and comprehensive services to create solutions that make a difference. Our team values the relationships we build with our clients in a thoughtful, responsive, and authentic approach to business practices - offering integrated solutions across the employee life-cycle, including development, rewards, and organizational effectiveness. For over 20 years, we’ve had the privilege to partner with our clients in many facets: including strategic and workforce planning, leadership and team development, coaching, compensation design/performance management, employee engagement and change management that develops and retains top talent. The FutureSense team is committed to innovative practices that align with unique organizational needs to build strong and effective teams and organizations.


GSPsquared LLC

GSPsquared LLC is a strategic consultancy that works with healthcare organizations to develop and implement strategies and infrastructure to increase effectiveness in the areas of patient engagement, patient experience, advisory councils, and communications. We have extensive experience facilitating physicians, nurses, administrators, patients and family members to improve healthcare quality and delivery at the practice, hospital, and health system levels. We've worked in these settings delivering measurable results for our clients again and again.


THE hART OF MEDICINE

The hArt of Medicine® gets to the hArt of the experience… the interaction and relationship patients, families and caregivers have with each other. With a strong focus on the therapeutic relationship, empathy and communication skill development, the hArt of Medicine® centers its approach to improving the healthcare experience – for both the patient and the caregiver – by engaging the participant in a dynamic experience centered on remembering why they went into healthcare and rediscovering their own ability to ‘change a world’. Our unique approach promotes new attitudes, actions and behaviors through increased awareness, connection to purpose, and available choices that positively influence the patient encounter and the caregiver’s experience. The hArt of Medicine offers a variety of experiential learning programs & workshops, include Creating Positive Experiences, Leading hArtfully, and Developing Coaches (aka train the trainer).


HEALTHSTREAM

Creating and delivering the best possible patient experience starts with building an engaged and confident workforce across the care continuum. The HealthStream Engagement Institute helps improve the patient experience using evidence-based techniques and methodologies guided by expert coaches. Through onsite and remote coaching, organizations receive a comprehensive roadmap to drive measurable outcomes and sustainable results. Through assessments, courseware, tools and applications, and expert coaching, the HealthStream Engagement Institute has helped thousands of healthcare organizations create self-sustaining communities of competent, confident, and engaged physicians, nurses, and employees who understand that even the smallest interactions can make a big difference.


INSTITUTE OF HEALTHCARE EXCELLENCE

The Institute for Healthcare Excellence is a PRC company providing a collaboration of industry experts and thought leaders focused on healthcare improvement solutions to create a culture of excellence. The Institute will use insights gained from PRC's custom research to help clients create action plans geared to deliver on creating a culture of excellence by addressing their strategic healthcare priorities. The Institute brings industry experts and independent contractors together and provides world-class consulting to healthcare organizations when they need resources outside the scope of research alone, particularly, the implementation of strategies to improve patient experience and patient experience scores.


INTEGRATED LOYALTY SYSTEMS

Integrated Loyalty Systems, founded by President and Chief Experience Officer Jake Poore, is on a mission to change the face of healthcare. We don’t impose a culture - rather, we serve as architects to help create a culture that supports world-class patient experiences. Together with the entire care team, we assess the existing culture and then develop the unique blueprints necessary to create a new, patient-driven culture. We’re with them every step of the way as they learn how to operationalize this new way of doing things. And, we provide proven tools that empower clinical and non-clinical employees from the board room to the exam room to the break room to successfully unite healing (clinical excellence) with human kindness (service excellence) in every patient and employee interaction … always. Side effects of this cultural transformation include consistently higher patient satisfaction scores, increased employee engagement, and dramatically improved patient experiences.


JARRARD PHILLIPS CATE & HANCOCK

They’re no longer just your patients – they’re your customers. Crafting their experience solely around HCAHPS won’t cut it anymore. Jarrard Phillips Cate & Hancock Inc. pushes health systems to expand their efforts far beyond traditional benchmarks and mandated surveys to provide a more holistic, engaged Patient Experience across their full continuum of care. Our firm works with leading healthcare organizations as they assess and improve their current PX or as they build their department from the ground up. Leveraging both our proprietary research and our deep experience as hospital operators, we guide our provider clients through the design, alignment, execution, measurement and improvement of their PX to achieve their goals through astute analysis and strategies tailor-made for each organization.


LANGUAGE OF CARING

Driven by a passionate commitment to strengthen humanism in healthcare, Language of Caring helps healthcare organizations and healthcare professionals create and sustain healing experiences and positive outcomes through powerfully effective, caring communication. Language of Caring offers a rich array of services and programs for hospitals, health systems, health plans and medical practices, and long-term care—all custom-designed to enhance the patient, family and employee experience.


PROSATIENT

You’re probably on this web page because you’re looking for options to enhance your delivery of a high-quality patient experience, and your team has prioritized your next steps. But how do you know which program or technology improvement patients would prioritize? Prosatient provides you with the means to assess proactively what patients expect, rather than measuring in hindsight what they thought of service post-care. If you could predict the impact your service improvement initiatives will have on patients’ perceptions of their patient experience, wouldn’t you feel more confident choosing the right tactics? Before you settle on any one option, why not see if Prosatient can help you identify a clear set of priorities? We can help you understand what patients value, even before they come in the door.


STAMP AND CHASE

Stamp & Chase partners with health care organizations nationwide to improve the care experience by improving communication. Our experienced team of executive consultants focuses on meaningful cultural change that produces sustainable results, working in the trenches with leaders, physicians and frontline caregivers to develop the communication competencies that lead to individual and collective success. Since our founding in 2003, we’ve had the privilege of working with leading healthcare organizations such as Ascension Health, BJC HealthCare, Press Ganey, Mercy and SSM Health. What makes our approach unique and successful? First, we treat frontline clinical professionals like professionals, using approaches and tools that build talents, not just tactics. Second, we always adapt our evidence-based curriculum to address issues unique to your organization, aligning with your values and other improvement initiatives. And third, we embed a comprehensive framework of leader competencies and practices that support frontline staff and drive accountability for results.


UCLA EXTENSION

The UCLA Extension Patient Advocacy Certificate Program will provide the knowledge, skills and competencies professionals need to successfully prepare for this emerging career. The curriculum is evidence and outcome-based where progress depends on the student demonstrating mastery of educational objectives for each course. Participants in the program will complete eight required courses including a capstone seminar that will provide an opportunity for students to use case studies to practice care planning as well as integrate and apply what they have learned throughout their coursework in the program.


BIVARUS, INC.

Every healthcare organization is unique and we know you cannot rely on generalizations when it comes to improving the experiences of your patients. Our collaborative approach reveals patient experience issues at their root cause, offers details on provider performance and establishes a clear picture of factors affecting employee engagement. By illuminating relevant insights, we empower and guide you to make timely decisions that positively impact the experiences of your patients and elevate you in your community. We don't deliver data, we deliver insights that matter.


HEALTHSTREAM

As partner to thousands of healthcare organizations, HealthStream is uniquely positioned to help your organization make the connection between compliance , patient experience, clinical care, and performance management across the continuum of care. Our methodology, client services team, and improvement tools provide healthcare organizations with the insight necessary to drive sustainable improvement. Our focus is on providing industry-leading, statistically valid data so you can feel confident when making important decisions about your organization's performance improvement objectives. By phone, mail, email, and text, HealthStream's patient, physician, employee, and consumer surveys provide meaningful data and insights.


PRESS GANEY

For more than 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 26,000 health care organizations, we lead the industry in helping clients transform the patient experience and create continuous, sustainable improvement. Our associates are professionals with deep health care experience and are strongly committed to our clients' success and mission to reduce suffering. Our client teams are locally-based experts with in-depth knowledge of the patients and communities our clients serve to help us better understand and deliver cutting-edge performance improvement strategies. We partner with clients across the continuum of care to create and sustain a high-performance environment to ultimately improve the patient experience. Our comprehensive suite of health care solutions and award-winning advisory services help clients meet their goals of improved quality, better care and lower costs.


PROFESSIONAL RESEARCH CONSULTANTS

PRC partners with healthcare organizations and individuals to help them create and sustain a culture of excellence that will drive continuous improvement in the patient experience. Partnering with PRC means understanding what excellence really looks like through the eyes of patients. PRC’s thoughtfully designed research enables healthcare teams to connect data with actual patient experiences and change ratings that are merely Very Good into ratings that are Excellent. As the only research consultant measuring excellence, PRC helps hospitals, health systems and physician practices transform insights into strategies and strategies into tactics that stick — and that lead to greater efficiency and effectiveness, higher-quality outcomes, and sustained excellent performance.


SENTACT

SentactRounding is a robust rounding platform designed to help hospitals and healthcare networks with Nursing, Safety and Accreditation, as well as Patient Experience Rounds. Using SentactRounding, organizations improve safety, service, and the patient experience by targeting, identifying, and tracking issues to proactively resolve them using our automatic workflow assignment. With over 450 facilities implemented, we are uniquely qualified to automate all your rounding needs. SentactRounding is a fully integrated platform that is quick to implement, easy-to-use, and extremely adaptable. Our solutions are cost-effective and clients realize tangible returns in months.


ADVISORY BOARD

Advisory Board is a global research, technology, and consulting firm with over 35 years of proven solutions and impactful results helping hospitals and health systems improve the quality and efficiency of patient care. Through our patient experience work, we provide the infrastructure and support you need to become the consumer destination of choice. And with our iRound technology, we gather satisfaction data in real time while automatically disseminating service recovery requests and providing intelligent, actionable dashboards.


AMPLION

Amplion changes everything you thought a nurse call system could do. We've turned outdated nurse call Into a performance improvement tool. The Ampllon Alert care assurance platform closes care loops and collects the point of care data you need to transform patient and staff experience, improve HCAHPS and deliver quality outcomes. The platform combines advanced nurse call capabilities, care collaboration tools, alarm management, reporting and data analytics in a single system to track, manage and confirm care delivery for every patient, every time. Using Amplion's real time data, you can conduct service recovery and make data-driven decisions that optimize patient care and staff workflow. Created by clinicians for clinicians, Amplion Alert is built for where healthcare Is headed. Ready to take patient safety, staff responsiveness and accountability to the next level? Let us share our vision for smarter, safer, more satisfying care.


NAVI

Navi is a leader in the implementation of mobile health solutions and is revolutionizing the post-discharge call process. Navi has a suite of solutions that will hardwire better patient experiences for your organization. Leveraging the power of the EMR, utilizing effective mobile user interface and ensuring patient and provider solution adoption is our specialty. Our cost effective and results oriented solutions include the award winning NaviConnect TM , a mobile app that allows providers to contact patients and family following a care visit, and CareNavigator TM , a mobile and in-room solution that provides patients and family with crucial information during acute care visits.


ONEVIEW HEALTHCARE

The Oneview Patient Engagement and Clinical Workflow Solution is the most innovative Interactive Patient Care system available. The Oneview Core Platform provides the foundation for all Oneview services and applications. Our feature packs, add-on solutions and access to third party content offer the flexibility to enhance the patient experience, empower the care team and deliver real cost savings to hospital administrators.


OPTUM

Optum Interactive Platform helps hospitals improve the patient experience, enhance care team productivity and increase patient satisfaction by delivering contextually relevant information, applications, collaboration tools and services wherever they are. Optum brings over 20 years of experience with helping 5,000 hospitals, leading Accountable Care Organizations and tens of thousands of physician groups improve clinical and financial performance. Optum Interactive Platform leverages unparalleled health care expertise and scale, along with the most advanced networking infrastructure from Cisco to facilitate unified delivery of information across all points of access. Patients, clinicians and administrators access resources tailored to them through mobile devices, through kiosks and digital signage in lobbies and throughout the hospital, and through the television in the in-patient setting. Optum™ Interactive Platform helps hospitals improve responsiveness to patients’ growing information access and transparency demands, optimize their performance and forge stronger relationships with the consumers they serve before, during and after their care.


PDi COMMUNICATION SYSTEMS, INC.

Ohio-based PDi is the largest US-based manufacturer of interactive bedside patient touchscreen devices and mounts to help healthcare providers reach better standards of care by customizing the patient experience. PDi proudly brings together over 35 years of expertise as the leader in personal bedside hardware, compatible today with many proven interactive patient software partner solutions, plus PDi-STORE™, service, and installation. The exclusive PDi-STORE™ offers a custom, cost-effective approach to configure PDi Patient Devices with Apps to entertain, educate, and engage patients and families in their care, and nursing efficiency Apps to improve patient-caregiver communications for a variety of healthcare facility types.


SPHERE3 CONSULTING

Aperum® is a real-time Patient Experience Management Platform that transforms data from Nurse Call Light, Real Time Location Sensors, Cardiac Monitors, and Bed Alarms into understanding about patient satisfaction and safety. It aligns patient’s perception of their care with their individual behaviors that are captured automatically from your call light. Aperum® provides the ability to influence the patient’s perception of care now, in the moment, while the patient is in the hands of the care team prior to discharge. It provides situational awareness to drive operational efficiencies and removes the veil of separation between employee and the information required to manage their role individually. Sphere3® is a Gartner Cool Vendor and has been recognized by Fierce IT as the Most Innovative Analytics tool in 2015.


TRUTHPOINT

TruthPoint provides rounding automation and real-time feedback solutions to help healthcare organizations accelerate and demonstrate consistent improvements in patient experience, care quality, staff engagement and financial performance. Fast, flexible, and versatile, TruthPoint gathers feedback from patients, families, leaders, and staff in any care setting. Since 2008, over 60 health care systems, pediatric hospitals, VA and DOD medical centers have exceeded their quality goals; improving care and changing cultures by combining actionable patient input and Coaching Services from TruthPoint. It’s more than what you ask…it’s what you do with the answers. What makes TruthPoint unique compared to other rounding automation software is the organizational support clients receive to transform rounding data into actionable programs to simplify and accelerate quality initiatives. By truly listening to staff and patients, we partner to develop efficient plans that save valuable time in deployment while optimizing utilization to assure that the investment in rounding automation yields the result you expect.


INNERFACE

The patient experience begins long before any care is delivered. Research and evidence from many sources indicates healthcare outcomes as highly dependent on communication. From the first point of contact to the trip home, the care experience of every patient is impacted by your communication, and it takes place on many levels. We pay attention to all of the ways that you and your facility communicate to your patients and their loved ones. Your choice of language, and the nature of every message throughout your environment, can make a difference. Consistent communication matters, and we’re ready to discuss ways to improve the language of your facility: What is your hospital care message? How and where is it communicated? Do your patients feel welcome when they walk in, and have a sense of belonging? Do they trust you and your facility? Do they have faith in the competence of your care?



Please contact listed organizations directly to inquire about services. The Beryl Institute does not play a role as broker in any arrangement, rather it is a decision reached directly between an organization and provider. The Beryl Institute is in no way responsible for the outcomes of any work agreed upon between client organization and resource provider.

 Interested in being featured? Download the PX Marketplace Overview for more information or contact Natalie McKay.

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