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4/28/2014 » 5/2/2014
Patient Experience (PX) Week

The State of Patient Experience and Five Strategies for Success

Perspectives on Patient Experience: A Dialogue on the Future of the Experience Movement

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The Patient Experience Journal - Call for Papers
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About The Patient Experience JournalCall for Papers
Inaugural Issue
Call for ReviewersEditorial Board


**Submissions for the inaugural issue were due January 6, 2014 and are currently
in the peer review process for potential publication in PXJ.**


The Patient Experience Journal (PXJ) is an international, multidisciplinary, and multi-method journal focused on the research and proven practices around understanding and improving patient experience. PXJ is designed to share ideas and research, and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the experience of patients and families across healthcare settings.

The Inaugural Issue of PXJ, pending release for Spring 2014, will survey the full range of topics critical to the evaluation and impact of patient experience practices, efforts and influences. Papers can touch on broad range of topics touching patient experience including:

  • Implications for action in quality, safety or service efforts
  • Practices or programs occurring across the care continuum
  • Efforts taking place across healthcare settings – from physician practices, to inpatient environments, to long term and hospice care.
  • Exploration of the implications of policy or other models of care (e.g., population health management, medical homes, ACOs, etc.) and the sharing of proven practices
  • International submissions encouraged

Submitted papers for this inaugural issue should align with the aims and objectives of PXJ. Specifically, with a diverse healthcare audience in mind, we look to provide articles designed to help individuals and organizations enact positive, successful patient experience actions and efforts. The specific objectives of the journal are to:

  • Present a range of conceptual frameworks that can be used in addressing patient experience challenges
  • Describe and document intervention techniques, consultation activities, emergent innovations, and educational practices that can influence and impact healthcare organizational decisions
  • Employ a full range of research science – from pure survey-based qualitative and quantitative investigations to observation and ethnographic exploration that provide insights to patient experience
  • Uncover new processes, programs and other opportunities for patient experience improvement

Submissions will be considered from a broad range of perspectives, including conceptual papers, empirical research, multi-method papers, cases, and other contributions that enhance our understanding of PX. They should honor the core principles of the journal (see About The Patient Experience Journal). Papers are encouraged to address the multidisciplinary perspective of PXJ acknowledging that thoughts impacting patient experience may come from management, quality, safety, clinical, or a variety of other disciplines. They should address one of the following areas and associated formats:


    • Research Articles. Papers describing research studies using qualitative, quantitative, experimental, survey, and innovative multi-methodological designs to rigorously test hypotheses about the prevalence and impact of patient experience efforts and interventions to facilitate it.
    • Literature Reviews. Critical brief summaries of the state of research and literature as it pertains to an area impacting patient experience, or subtopics within patient experience efforts.


    • Biographical Essays. Essays that showcase individual patients, providers or others who are leading the effort to employ patient experience practices with measured outcomes and results.


    • New Ideas in Patient Experience. New ideas encompass two types of work: Historical Innovations, describing the development of an innovation that advanced what we now consider patient experience, and Emerging Innovations, describing early to mid-stage innovations that support patient experience improvement, written by those on the front lines of patient experience efforts, including researchers, patients, and entrepreneurs.


    • Book Reviews. Brief commentaries on (and links to) recently published journal articles, news reports, and books. Reviews will generally describe why the reader interested in patient experience improvement would be interested in the item in question and how the object of comment contributes to the PXJ mission to help individuals and organizations enact positive, successful patient experience actions and efforts.
    • On the Web. Brief commentary framing links to blog posts, websites, and tools that would be of interest to the reader.
    • Conference Reports. Brief commentary on individual conference sessions that are relevant to the mission of PXJ.


    • Commentary. Video, podcast and print essays and reviews of topics and events (conferences, courses, lectures) relevant to the discussion of patient experience improvement.
    • Letters to the Editors. Letters to the Editors of The Patient Experience Journal.

To be considered for publication, papers must be electronically submitted as an e-mail attachment. Papers should be prepared in the following format: Microsoft Word files only, single-spaced and size 12 font. Citations should be presented in AMA format. All papers that satisfy initial editorial screening will be processed using a standard double blind peer review process. Publication is targeted for Spring 2014.

Submissions should be emailed to the following address:

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