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State of Patient Experience Benchmarking
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State of Patient Experience 2015: A Global Perspective on the Patient Experience Movement

The full research report from the Institute's latest benchmarking study provides implications of practice to encourage organizations to lead forward in experience excellence. The largest research of its kind, the study engaged over 1,500 respondents from 21 countries sharing challenges and opportunities in addressing the patient experience across all healthcare settings from physician practice to hospitals to long-term care.

According to the research:

  • Patient experience remains a top priority for organizations across all segments

  • Structures for addressing patient experience are widely present, yet organizational definition still lags

  • Senior patient experience leadership and staff investment is growing

  • Engagement of patient and family voice is on the rise

  • Purposeful leadership and a strong culture are seen as critical in achieving great patient experience

  • Staff development and culture change efforts are top areas of investment with an increasing focus on patient and family engagement

> Download the Complimentary Report

> View Infographic of Highlights



Learn more about the findings in The Beryl Institute's complimentary webinar replay:

The State of Patient, Resident and Family Experience: A Review of Global Efforts Across the Continuum of Care
Presented by Jason A. Wolf, Ph.D., President, The Beryl Institute

Access Replay


2013 State of Patient Experience Study

The second biennial study revealed the complex reality facing the patient experience movement.




Download the Complimentary Report

View Infographic of Highlights

View Presentation of Findings

2011 State of Patient Experience Study

This landmark Beryl Institute study of nearly 800 hospital executives from all 50 states and the District of Columbia offers valuable insight into The State of Patient Experience in American Hospitals.



Download the Complimentary Report

View Presentation of Findings


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