State of Patient Experience 2017: Initial Key Findings
With findings initially announced and live streamed at Patient Experience Conference 2017, this study engaged almost 1,700 respondents from 26 countries representing six continents sharing the challenges and opportunities they are facing and the steps they are taking to address the patient experience. This year’s study continues a critical gathering of information about what organizations across the care continuum are doing to drive patient experience excellence and provides a unique opportunity to uncover and track trends on how experience efforts are evolving.
According to the research:
- Experience efforts continue to expand and now are an integral part of fabric of our healthcare efforts
- Patient experience remains a top priority, with a focus on employee engagement as a central driver in experience efforts
- Leadership and culture are significant motivators rather than mandates or requirements, with recognition of the impact of patient/family voice and caregiver engagement
- Role of patient experience leaders and use of a formal definition on the rise
- Patient experience recognized as an integrated effort that drives clear and measurable outcomes
The Institute will release a full report of the findings in early summer, highlighting the key results and trends from this research.
> Watch the Replay of the Broadcast
State of Patient Experience 2015: A Global Perspective on the Patient Experience Movement
The full research report from the Institute's latest benchmarking study provides implications of practice to encourage organizations to lead forward in experience excellence. The largest research of its kind, the study engaged over 1,500 respondents from 21 countries sharing challenges and opportunities in addressing the patient experience across all healthcare settings from physician practice to hospitals to long-term care.
According to the research:
Patient experience remains a top priority for organizations across all segments
Structures for addressing patient experience are widely present, yet organizational definition still lags
Senior patient experience leadership and staff investment is growing
Engagement of patient and family voice is on the rise
Purposeful leadership and a strong culture are seen as critical in achieving great patient experience
Staff development and culture change efforts are top areas of investment with an increasing focus on patient and family engagement
> Download the Complimentary Report
> View Infographic of Highlights
Learn more about the findings in The Beryl Institute's complimentary webinar replay:
The State of Patient, Resident and Family Experience: A Review of Global Efforts Across the Continuum of Care
Presented by Jason A. Wolf, Ph.D., President, The Beryl Institute