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The Beryl Institute Publications
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Exclusive resources for all stages of the patient experience journey.

Central to our shared commitment to improving the patient experience is this series of informative and thought-provoking publications that dig into the critical issues facing the healthcare industry today. Access to the full library of publications offered by the Institute is included with all levels of membership. Not a member? Join now.


 

Latest Publication

The Role of the Volunteer in Improving Patient Experience

This paper provides an overview of the volunteer role and engages the voices of healthcare leaders on how their volunteers are making an impact on patient experience in their organizations as well as identifying common themes in the work taking place. In addition to identifying the importance of volunteers in an organization’s journey to patient experience excellence, contributors address topics on managing, recruiting and retaining volunteers, encouraging staff involvement and highlighting the value of volunteer programs.


The Role of Technology in Patient Experience: Insights and Trends

 
Care Experiences

The Critical Role of Spirituality in Patient Experience

 
Care Experiences

Leadership and Sustaining Patient Experience Performance

 
Culture and Leadership

State of Patient Experience 2015: A Global Perspective on the Patient Experience Movement

Complimentary Download

 
Culture and Leadership

A Dialogue on Improving Patient Experience throughout the Continuum of Care

 
Culture and Leadership
 
Long-term Care

Patient Advocate: A Critical Role in Patient Experience

 
Patient Advocacy

The Power of Person-Centeredness in Long-Term Care: A View Across the Continuum

 
Long-term Care

Defining Patient Experience: A Critical Decision for Healthcare Organizations

Complimentary Download

 
Culture and Leadership
Patient and Family Engagement

An Invisible Barrier to Compassionate Care: The Implications of Physician Burnout on Patient & Family Experience

 
Physician Engagement

The Power of Selection and the Use of Talent in Driving Exceptional Patient Experience

 
Employee Engagement

PFACs: Where’s the Money? The Financial Impact on Hospitals

Complimentary Download

 
Culture and Leadership
Patient & Family Engagement


The Association between Patient Experience and Hospital Financial Performance in a Pay for Performance Environment

 
Culture and Leadership

The Chief Experience Officer – An Emerging & Critical Role

 
Culture and Leadership

Voices of Measurement in Improving Patient Experience

 
Care Experiences
 
Culture and Leadership
Patient & Family Engagement

Voices of Physician Practices and Medical Groups: Exploring the State of Patient Experience

 
Physician Engagement

The State of Patient Experience in American Hospital 2013: Positive Trends and Opportunities for the Future

Complimentary Download

 
Culture and Leadership

Enhancing the Patient Experience through Live Entertainment

 
Care Experiences

Voices of Patients and Families: Partners in Improving Patient Experience

 
Patient Advocacy
Patient & Family Engagement

Voices of Practice: Exploring the Patient Experience in Action
Highlights from On the Road with The Beryl Institute

Complimentary Download

 
Care Experiences
 
Culture and Leadership
 
Employee Engagement
Patient & Family Engagement

Voices of the Future: Student Perspectives on the Patient Experience

Complimentary Download


 
Culture and Leadership
 
Employee Engagement

Voices from the C-Suite: Perspectives on Patient Experience

 
Culture and Leadership
 
Employee Engagement

The Role of Organization Culture in a Positive Patient Experience: A Leadership Imperative

 
Culture and Leadership

Patient Perspectives on Outstanding Experiences: The Impact of Emotionally Intelligent Staff

 
Culture and Leadership
 
Employee Engagement
Patient & Family Engagement

The Role and Perception of Privacy and its Influence on the Patient Experience

 
Care Experiences

Charting a Course to Quiet: Addressing the Challenge of Noise in Hospitals

 
Care Experiences

Structuring the Patient Experience Effort: An Inquiry of Effective Practice

 
Culture and Leadership

Physician Perspectives on Patient Experience

 
Physician Engagement

Benchmarking the Patient Experience: Five Priorities for Improvement

 
Culture and Leadership

Creating "PEAK" Patient Experiences: Applying Maslow's Hierarchy of Needs to Healthcare

 
Care Experiences
 
Employee Engagement
Patient & Family Engagement

Return on Service: The Financial Impact of Patient Experience

 
Culture and Leadership

The State of the Patient Experience in American Hospitals

Complimentary Download

 
Culture and Leadership

The Role of Cultural Competence in Delivering Positive Patient Experiences

 
Culture and Leadership

Enhancing the Patient Experience through the Use of Interactive Technology

 
Care Experiences

The Revenue Cycle: An Essential Component in Improving Patient Experience

 
Culture and Leadership

The Four Cornerstones of an Exceptional Patient Experience

 
Culture and Leadership
 
Employee Engagement
Patient & Family Engagement

Zeroing in on the Patient Experience: Views and Voices from the Frontlines

Complimentary Download

 
Culture and Leadership
 
Employee Engagement

Insights into the Patient Experience - Research Brief

Complimentary Download

 
Culture and Leadership

Customer Experience: A Generational Perspective

Complimentary Download

Patient & Family Engagement

Mystery Shopping the Patient Experience

Complimentary Download

 
Care Experiences
Patient & Family Engagement

Character Counts: Integrating Civility into the Healthcare Culture

Complimentary Download

 
Culture and Leadership
Patient & Family Engagement

High Performing Organizations: Culture as a Bottom-Line Issue

Complimentary Download

 
Culture and Leadership

Ready or Not, Customer Service is Coming to Healthcare

Complimentary Download

 
Care Experiences
Patient & Family Engagement
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