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The Beryl Institute Publications
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Exclusive resources for all stages of the patient experience journey.

Central to our shared commitment to improving the patient experience is this series of informative and thought-provoking publications that dig into the critical issues facing the healthcare industry today. Access to the full library of publications offered by the Institute is included with all levels of membership. Not a member? Join now.

Can't find a resource? The Patient Experience Index helps you quickly identify resources to address your specific patient experience needs.


 

Latest Publication

The Power of Person-Centeredness in Long-Term Care: A View Across the Continuum

In an effort to expand the overall discussion on experience, this paper explores the perspectives and practices of the patient, resident and family experience in long-term care. It examines that while there are clear and distinct differences at the various points in the care continuum, there is also a much stronger connection than we might consider as we look at the efforts and concepts driving person-centeredness and the patient, resident and family experience.
Through engaging with the voices of practice from six leading organizations committed to excellence in long-term care – Beatitudes Campus (AZ), Breckenridge Village (OH), Carolinas HealthCare System (NC), Commonwealth Care of Roanoke (VA), Jewish Home Lifecare (NY), and Vetter Health Services (NE) – the paper looks to identify key motivations and practices, support and roadblocks and the impact a focus on experience has in the long-term care setting overall.
By taking a cross continuum perspective, grounded in the voices of real experiences in long-term care, the paper provides not only insights but also inspiration for actions that can have a positive and lasting effect on those receiving care in all segments of the care continuum.

Download the Complete Paper >

Defining Patient Experience: A Critical Decision for Healthcare Organizations

Complimentary Download

An Invisible Barrier to Compassionate Care: The Implications of Physician Burnout on Patient & Family Experience

The Power of Selection and the Use of Talent in Driving Exceptional Patient Experience

PFACs: Where’s the Money? The Financial Impact on Hospitals

Complimentary Download

The Association between Patient Experience and Hospital Financial Performance in a Pay for Performance Environment

The Chief Experience Officer – An Emerging & Critical Role

Voices of Measurement in Improving Patient Experience

Voices of Physician Practices and Medical Groups: Exploring the State of Patient Experience

The State of Patient Experience in American Hospital 2013: Positive Trends and Opportunities for the Future

Complimentary Download

Enhancing the Patient Experience through Live Entertainment

Voices of Patients and Families: Partners in Improving Patient Experience

Voices of Practice: Exploring the Patient Experience in Action
Highlights from On the Road with The Beryl Institute

Complimentary Download

Voices of the Future: Student Perspectives on the Patient Experience

Complimentary Download

Voices from the C-Suite: Perspectives on Patient Experience

The Role of Organization Culture in a Positive Patient Experience: A Leadership Imperative

Patient Perspectives on Outstanding Experiences: The Impact of Emotionally Intelligent Staff

The Role and Perception of Privacy and its Influence on the Patient Experience

Charting a Course to Quiet: Addressing the Challenge of Noise in Hospitals

Structuring the Patient Experience Effort: An Inquiry of Effective Practice

Physician Perspectives on Patient Experience

Benchmarking the Patient Experience: Five Priorities for Improvement

Creating "PEAK" Patient Experiences: Applying Maslow's Hierarchy of Needs to Healthcare

Return on Service: The Financial Impact of Patient Experience

The State of the Patient Experience in American Hospitals

Complimentary Download

The Role of Cultural Competence in Delivering Positive Patient Experiences

Enhancing the Patient Experience through the Use of Interactive Technology

The Revenue Cycle: An Essential Component in Improving Patient Experience

The Four Cornerstones of an Exceptional Patient Experience

Zeroing in on the Patient Experience: Views and Voices from the Frontlines

Complimentary Download

Insights into the Patient Experience - Research Brief

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Customer Experience: A Generational Perspective

Complimentary Download

Mystery Shopping the Patient Experience

Complimentary Download

Character Counts: Integrating Civility into the Healthcare Culture

Complimentary Download

High Performing Organizations: Culture as a Bottom-Line Issue

Complimentary Download

Ready or Not, Customer Service is Coming to Healthcare

Complimentary Download

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