Exclusive resources for all stages of the patient experience journey.
Central to our shared commitment to improving the patient experience is this series of informative and thought-provoking publications that dig into the critical issues facing the healthcare industry today. Access to the full library of publications offered by the Institute is included with membership. Not a member? Join now.
Voices of Patients and Families: Partners in Improving Patient Experience
The latest white paper from the Institute shares insights on patient experience gained in speaking with 18 courageous patients and family members from healthcare practitioners to patient advocates. Part of the Voices series, the paper shows the importance of listening in the moment and acting on what is shared and invited. In taking the time to listen with compassion and establish partnerships, a space is created where true patient and family perceptions can be addressed and the overall experience positively impacted.
Highlights include acknowledgement that patients are partners in the healthcare process, recognition that patients are not wired to actively engage in the process and consideration of coordinating efforts to identify and incorporate patient perceptions into the overall planning of care.
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