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Upcoming Events

7/24/2014
Webinar - Medicine as Noble Work

8/5/2014
Webinar - Nine Spiritual Principles for Patient Experience

8/12/2014
Topic Call - How are you engaging leaders at all levels in your patient experience efforts?

8/19/2014
Virtual Conference - Patient Advocacy

The Beryl Institute Publications
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Exclusive resources for all stages of the patient experience journey.

Central to our shared commitment to improving the patient experience is this series of informative and thought-provoking publications that dig into the critical issues facing the healthcare industry today. Access to the full library of publications offered by the Institute is included with membership. Not a member? Join now.

Can't find a resource? The Patient Experience Index helps you quickly identify resources to address your specific patient experience needs.


 

Latest Publication

PFACs: Where’s the Money? The Financial Impact on Hospitals

Since the first Patient and Family Advisory Councils (PFACs) were started in the late 1990s, more than 2,000 hospitals have launched a PFAC. Yet, about 60 percent of hospitals still have not adopted a PFAC.

Barbara Lewis, founder of Joan’s Family Bill of Rights, explores Patient and Family Advisory Councils and their financial impact on hospitals. Based on research and findings from an administered survey and an examination of existing PFAC data, the report provides further recommendations for action and gives ten practical applications for starting and sustaning a successful PFAC.

Download the Complete Paper >

The Association between Patient Experience and Hospital Financial Performance in a Pay for Performance Environment

The Chief Experience Officer – An Emerging & Critical Role

Voices of Measurement in Improving Patient Experience

Voices of Physician Practices and Medical Groups: Exploring the State of Patient Experience

The State of Patient Experience in American Hospital 2013: Positive Trends and Opportunities for the Future

Complimentary Download

Enhancing the Patient Experience through Live Entertainment

Voices of Patients and Families: Partners in Improving Patient Experience

Voices of Practice: Exploring the Patient Experience in Action
Highlights from On the Road with The Beryl Institute

Complimentary Download

Voices of the Future: Student Perspectives on the Patient Experience

Complimentary Download

Voices from the C-Suite: Perspectives on Patient Experience

The Role of Organization Culture in a Positive Patient Experience: A Leadership Imperative

Patient Perspectives on Outstanding Experiences: The Impact of Emotionally Intelligent Staff

The Role and Perception of Privacy and its Influence on the Patient Experience

Charting a Course to Quiet: Addressing the Challenge of Noise in Hospitals

Structuring the Patient Experience Effort: An Inquiry of Effective Practice

Physician Perspectives on Patient Experience

Benchmarking the Patient Experience: Five Priorities for Improvement

Creating "PEAK" Patient Experiences: Applying Maslow's Hierarchy of Needs to Healthcare

Return on Service: The Financial Impact of Patient Experience

The State of the Patient Experience in American Hospitals

Complimentary Download

The Role of Cultural Competence in Delivering Positive Patient Experiences

Enhancing the Patient Experience through the Use of Interactive Technology

The Revenue Cycle: An Essential Component in Improving Patient Experience

The Four Cornerstones of an Exceptional Patient Experience

Zeroing in on the Patient Experience: Views and Voices from the Frontlines

Complimentary Download

Insights into the Patient Experience - Research Brief

Complimentary Download

Customer Experience: A Generational Perspective

Complimentary Download

Mystery Shopping the Patient Experience

Complimentary Download

Character Counts: Integrating Civility into the Healthcare Culture

Complimentary Download

High Performing Organizations: Culture as a Bottom-Line Issue

Complimentary Download

Ready or Not, Customer Service is Coming to Healthcare

Complimentary Download

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