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The Beryl Institute Publications
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Exclusive resources for all stages of the patient experience journey.

Central to our shared commitment to improving the patient experience is this series of informative and thought-provoking publications that dig into the critical issues facing the healthcare industry today. Access to the full library of publications offered by the Institute is included with all levels of membership. Not a member? Join now.

Can't find a resource? The Patient Experience Index helps you quickly identify resources to address your specific patient experience needs.


 

Latest Publication

Defining Patient Experience: A Critical Decision for Healthcare Organizations

There has been rapid expansion in the use of the term "patient experience” in the general healthcare vernacular and in the realm of both clinical practice and research. Yet, in practice and research, the concept of patient experience has had varied uses and is often discussed with little more explanation than the term itself.
Reprinted from Patient Experience Journal, this expanded version explores the current state of defining patient experience and is followed by implications for action in practice.
This paper is provided compliments of its authors and The Beryl Institute.

Download the Complete Paper >

An Invisible Barrier to Compassionate Care: The Implications of Physician Burnout on Patient & Family Experience

The Power of Selection and the Use of Talent in Driving Exceptional Patient Experience

PFACs: Where’s the Money? The Financial Impact on Hospitals

Complimentary Download

The Association between Patient Experience and Hospital Financial Performance in a Pay for Performance Environment

The Chief Experience Officer – An Emerging & Critical Role

Voices of Measurement in Improving Patient Experience

Voices of Physician Practices and Medical Groups: Exploring the State of Patient Experience

The State of Patient Experience in American Hospital 2013: Positive Trends and Opportunities for the Future

Complimentary Download

Enhancing the Patient Experience through Live Entertainment

Voices of Patients and Families: Partners in Improving Patient Experience

Voices of Practice: Exploring the Patient Experience in Action
Highlights from On the Road with The Beryl Institute

Complimentary Download

Voices of the Future: Student Perspectives on the Patient Experience

Complimentary Download

Voices from the C-Suite: Perspectives on Patient Experience

The Role of Organization Culture in a Positive Patient Experience: A Leadership Imperative

Patient Perspectives on Outstanding Experiences: The Impact of Emotionally Intelligent Staff

The Role and Perception of Privacy and its Influence on the Patient Experience

Charting a Course to Quiet: Addressing the Challenge of Noise in Hospitals

Structuring the Patient Experience Effort: An Inquiry of Effective Practice

Physician Perspectives on Patient Experience

Benchmarking the Patient Experience: Five Priorities for Improvement

Creating "PEAK" Patient Experiences: Applying Maslow's Hierarchy of Needs to Healthcare

Return on Service: The Financial Impact of Patient Experience

The State of the Patient Experience in American Hospitals

Complimentary Download

The Role of Cultural Competence in Delivering Positive Patient Experiences

Enhancing the Patient Experience through the Use of Interactive Technology

The Revenue Cycle: An Essential Component in Improving Patient Experience

The Four Cornerstones of an Exceptional Patient Experience

Zeroing in on the Patient Experience: Views and Voices from the Frontlines

Complimentary Download

Insights into the Patient Experience - Research Brief

Complimentary Download

Customer Experience: A Generational Perspective

Complimentary Download

Mystery Shopping the Patient Experience

Complimentary Download

Character Counts: Integrating Civility into the Healthcare Culture

Complimentary Download

High Performing Organizations: Culture as a Bottom-Line Issue

Complimentary Download

Ready or Not, Customer Service is Coming to Healthcare

Complimentary Download

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