Exclusive resources for all stages of the patient experience journey.

Central to our shared commitment to improving the patient experience is this series of informative and thought-provoking publications that dig into the critical issues facing the healthcare industry today. Access to the full library of publications offered by the Institute is included with membership. Not a member? Join now.

Latest Publication

Voices of Patients and Families: Partners in Improving Patient Experience

The latest white paper from the Institute shares insights on patient experience gained in speaking with 18 courageous patients and family members from healthcare practitioners to patient advocates. Part of the Voices series, the paper shows the importance of listening in the moment and acting on what is shared and invited. In taking the time to listen with compassion and establish partnerships, a space is created where true patient and family perceptions can be addressed and the overall experience positively impacted.

Highlights include acknowledgement that patients are partners in the healthcare process, recognition that patients are not wired to actively engage in the process and consideration of coordinating efforts to identify and incorporate patient perceptions into the overall planning of care.

Download the Complete Paper >>

Other Publications

Voices of Practice: Exploring the Patient Experience in Action Highlights from On the Road with The Beryl Institute Voices of the Future: Student Perspectives on the Patient Experience  Voices from the C-Suite: Perspectives on Patient Experience The Role of Organization Culture in a Positive Patient Experience: A Leadership Imperative   Patient Perspectives on Outstanding Experiences: The Impact of Emotionally Intelligent Staff The Role and Perception of Privacy and its Influence on the Patient Experience Charting a Course to Quiet: Addressing the Challenge of Noise in Hospitals   Structuring the Patient Experience Effort: An Inquiry of Effective Practice Physician Perspectives on Patient Experience   Benchmarking the Patient Experience: Five Priorities for Improvement   Creating "PEAK" Patient Experiences: Applying Maslow's Hierarchy of Needs to Healthcare Return on Service: The Financial Impact of Patient Experience   The State of the Patient Experience in American Hospitals The Role of Cultural Competence in Delivering Positive Patient Experiences   Enhancing the Patient Experience through the Use of Interactive Technology The Revenue Cycle: An Essential Component in Improving Patient Experience The Four Cornerstones of an Exceptional Patient Experience   Zeroing in on the Patient Experience: Views and Voices from the Frontlines   Insights into the Patient Experience - Research Brief Customer Experience: A Generational Perspective Mystery Shopping the Patient Experience   Character Counts: Integrating Civility into the Healthcare Culture

High Performing Organizations: Culture as a Bottom-Line Issue

Ready or Not, Customer Service is Coming to Healthcare