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Patient Advocacy Community Upcoming Events
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About Leadership Work Groups Regional Groups Upcoming Events Resources

Register now for upcoming patient advocacy-related webinars, Connection Calls, topic calls and other events.

Webinar: August 22, 2-3 PM ET
When Patient Engagement Competes with Safety: Compassionate Approach to Limit Setting in Disruptive Situations
Kate Clarke, Manager, Patient Relations/Interpreter Services, Northwestern Medicine
Katherine Czyzewski, Professional Development Specialist, Northwestern Medicine Central DuPage Hospital
Christine Kautz, Patient Engagement Coach, Northwestern Medicine Central DuPage Hospital
Karen Pugliese MA, BCC | Advanced Practice Chaplain, NM Central DuPage Hospital & Warrenville Cancer Center
We have seen many presentations on working with disruptive persons. This panel presentation illustrates a unique angle of diverse perspectives on management of the growing national problem of consumer misbehavior in the healthcare industry. Through the eyes of a Patient Engagement Coach, a Patient Relations Manager, a Professional Practice Educator and a Chaplain we look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting. Employees benefit from improved emotional self regulation, recognizing disruptive behaviors and feel more confident using limit setting and seeking assistance.

Webinar: August 29, 2-3 PM ET
OpenNotes: The Power of Knowing
Kerry Litman MD, CPPS, Board Certification in Family Medicine | Kaiser Permanente Southern California | Regional Physician Coordinator for PFCC | Physician Co-Chair of Regional Member Advisory Council | Physician Coordinator for eAutopsy Mortality Study;
Liz Salmi, Senior Multimedia Communications Manager, OpenNotes;
John Santa MD MPH, Director Dissemination, OpenNotes;
Deborah Wachenheim, MPP, Manager of Stakeholder Engagement, OpenNotes
OpenNotes is a foundation-funded national movement advocating for clinicians to share their visit notes with patients via patient portals. Learn more about the OpenNotes movement and how your health system can participate, and hear from a doctor and a patient about their personal experiences with notes and transparency.

Webinar: September 12, 2-3 PM ET
Engaging C-Suite in the Patient Experience
Chris Karam, President | Chief Executive Officer, CHRISTUS St. Michael Health System |Chief Experience Officer, CHRISTUS Health
This session will focus on the need for top leadership, C-Suite commitment and participation in patient experience. In our ever changing world of healthcare, Patient Experience is a main priority for hospitals nationwide. It is critical that all leaders play a hands on role in Patient Experience, beginning with C-Suite. While C-Suite might not be at the bedside influencing the Patient Experience directly; they clearly set the tone for the organization.
C-Suite is vital in creating and establishing organizational culture, i.e. experience culture. C-Suite members are expected to assist in driving the patient, and associate experience, along with accountability and sustaining expectations organizationally. How do Patient Experience Leaders and CEOs appropriately challenge and engage C-Suite to place patient experience at the top of their priority list?

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